- Report: #217599
Complaint Review: Txu Electric - Dallas Texas
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Txu Electric
txu.com Dallas, Texas, U.S.A.
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TXU ELECTRIC CROOKS, AND KNOW IT Ripoff Dallas Texas
In the month of September I received my electric bill of 800 and some dollars, with a statement at the bottom noting that the meter was not read but was an average billing. Called txu was told they would correct but for now pay $337.50. So next months bill comes in at around $1750.00, sent an email stating that i think there is a mistake on my bill. For meter was read from 00000, which is what was put on months before bill since there was no reading, and added to current meter reading, I did the math and came up with $203.70 for my bill total. I received a reply from a customer service rep. who stated that upon looking at last month and year before meter reading there was a mis-read, but I need to go ahead and call to make arrangements for payment. My bill is due tomorrow they have now turned off my electricity as of 10/19/06, and they keep me on hold, and do not return any of my emails anymore. My father was nearby when they were shutting power off he spoke with the gentelman and told him the situation, even the txu worker agreed that bill is not correct, and that he would not pay it, also stated thet he knows they just give you the run around. So here I am a single mother of three, with no electricity having to stay with my parents till I can get power, because it take a week to get new service plus, I have to pay a deposit, and have to somehow pay txu, or it will be put on my credit. So you see they are crooks and know it.
Brandie
dallas, Texas
U.S.A.
Brandie
dallas, Texas
U.S.A.
3 Updates & Rebuttals
Ann
Taylor,Texas,
U.S.A.
In Texas is doesn't matter
#2Consumer Comment
Thu, August 23, 2007
Despite deregulation TXU is the one who reads and is still responsible for most meters. I left txu due to continually having usage jumps from 800kwh to sometimes over 3000 in a month then back down. they checked meter, and despite fact it is 35 yrs old, and common sense that a small house with no changes in usage, determined meter was good. Switched companies. everything fine for a few months, then again, in one month (and we were gone a week of that month), temps same average as month before, and no difference in appliances, we went from kwh of 888 to over 3500, next month back down to less then 1000. it is txu who came out and again said the meter is fine. the reading was accurate. and that they do the readings as a contract company. so here we are, in a 1000 sq ft home, all update energy efficient appliances, and only 2 adults and 1 child. having almost 500 dollar elec bills. TXU is still in control. and nothing I can do about it. my new elec company has cheaper rates, but its still txu who is in control of the readings. btw, we do have the option of getting new meter, but since txu has found nothing wrong with old one, we have to pay for meter and installation out of our own pocket. and it is very expensive.
James
Lewisville,Texas,
U.S.A.
Power to Choose no TXU
#3Consumer Suggestion
Tue, March 06, 2007
I have been with TXU for 20 years. Then last year I was informed on the deregulation of electricity in Texas. You have the power to choose which REP you wish. There is a website powertochoose that lists all services in your zipcode. Also based on PUC investigations stear clear of TXU, Reliant, First Choice, Direct. I have heard alot of negative things. I personally had Green Mountain that not only could not get the mail into the right billing department, but could not find your payments hence electric was cut off! Jim in Dallas
Chris
Arlington,Texas,
U.S.A.
They do that
#4Consumer Suggestion
Thu, October 26, 2006
I to had an issue with them, and after almost 2 years it still has not be corrected.. I moved in to my present home Nov 15 2004, and the bill for Nov 15 to Dec 3 showed I used, get this 3460 KwH... What??? so I called them and they agreed it seemed strange, so on Dec 21st they came out, the Tech messed with the meter and agreed it was messed up, he replaced it and that was that, I got my next bill (after paying 600 the month before) and from the Dec 4 to the 20th I used 4300 KwH, but from the 20 to jan 4th I only used 265 KwH... The following month I used 846 KwH... as you can see, the meter over read the usage, but they have still not credited me, they did the same thing, pay it or we turn off your power, well, could not have that, so I did, but after 2 years, and a note book full of notes, I have yet to get credit for the over payment... So, all I can tell you is good luck.. they do nothing to help you...
