Robert
Irvine,#2Consumer Comment
Tue, June 07, 2011
You are going on the basis that the meter shows you used that much electricity in 6 days.
Since you seem to feel that the readings have been correct since the first one we can probably figure that the meter is working correctly.
It could be possible that they did not read your meter when you started service and used an older reading, trying to hold you responsible for the previous residents. That could account for the difference, especially if that reading was a couple of months old and the residence was in fact occupied.
Stacey
Dallas,#3Consumer Comment
Tue, June 07, 2011
Do you use electricity for both heat and air?? I have TXU because I cannot afford to switch but I have gas for heat. That makes a big difference.
mr rik
miami,#4Consumer Comment
Tue, June 07, 2011
the company is FULL of SCUMBAGS!
AMcCarty
Shoreacres,#5Author of original report
Mon, June 06, 2011
So as I finished my last update Center Point calls me. It was Mrs. Ford 713-207-1111 ext 69005 who wanted to know if I still wanted my meter tested. I said no why would I when they already said they aren't going to change anything. She then said well I just have to call to check. I then asked her to explain to me how 3 days of having the heater on could make that bill 1000 kwh higher than any other bill I have had especially considering that I have had the ac on non-stop for the last 2 months. Her response was I needed to have the landlord check the equipment I advised that the equipment works fine. She then said well we tested your meter and know that it is fine. I asked her when because I have been waiting for a call from them for months since I first talked to TXU about the problem months ago. She said they were Friday 6/3/11. I asked her how since I have a 110lb dog in the yard and a lock on the fence. She said they were allowed to jump the fence I then asked her if they are always stupid enough to jump the fence when there is a very large dog in the yard. She told me again they were Friday. I now know what kind of LIARS these people are. I am so disgusted right now.
AMcCarty
Shoreacres,#6Author of original report
Mon, June 06, 2011
Well, Greg from TXU got in touch with me quickly after I posted this. Unfortunately that is the only good thing I can say about Greg's services. Basically no one wants to take responsibilty and fix the problem. He passed the buck onto Center Point who reads the meter and they told him they weren't going to change anything. They are still sticking to their excuse that I must have used 1000 more kwh in that billing cycle because I had the heat on for 3 days. I will be looking for another provider. Granted, Center Point might read all of the meters but if I can find a company that won't make me wait months for answers and having to post on here and the BBB website and make numerous phone calls and have less hassle it will be worth it.
Jim
Millbrook,#7Consumer Comment
Wed, June 01, 2011
and as before, he's asked for it
mr rik
miami,#8Consumer Comment
Wed, June 01, 2011
What "greg" does for you.
I doubt it will be much...
Greg@TXU
USA#9UPDATE Employee
Wed, June 01, 2011
I am sorry to hear about your issues. I would like to see if I could help.
Please email me at [email protected] so we can discuss.
Thank you,
Greg
TXU Energy