- Report: #416196
Complaint Review: U Pull It - Davie Florida
-
Author Confirmed
Why?
U Pull It
4301 SR 7 Davie, 33314 Florida, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
U Pull It Rip off, bait and switch, blatant, scam, extorsion! Davie Florida
Om Jan 19 2009 I located an engine at Upull it that was needed by a friend of mine. I went to the price board and checked the price, price was listed at $107. I then confirmed price with cashier and was told $107. Well after spending the afternoon Friday the 23rd working on removing the engine and returning on Saturday morning to complete the removal the following toook place. We took the engine up to the front where the parts pricer guy came and viewed the engine, said "oh well its missing this and that so its a $107 engine". He walks with my friend to the cashier and tells the cashier "it is a $107 engine". My friend pays him $147 total after core charge and tax. While this is going on I am sitting by the engine and the tools. The parts pricer guy and the "MGR" are looking at the engine we just pulled. The "MGR" starts going on about how this engine isnt a $107 engine! Before he starts this my friend had completed the transaction and had reciept to the engine in his hand, he walked out to get his truck so we could load it up. there is a tall locked gate and now they wont open it to allow him to back in to load the engine that he bought and paid for! We both remained calm during the "MGR" yelling at us and refusing to allow us to load the engine and leave to go back home close to 2 hours away! He called us liars repeatidly and that we we tring to run out with his engine?! We simply wanted to get home and to work! He now wants to charge over $200 more dollars for the engine that my friend owned! He will not let us out with the engine that he bought and had reciept for. My friend calls the police and is told they can come out but that there is nothing that theu will do "its a civil matter" . Since when is extorsion a civil matter? the MGR no states " I can get $800 for it in less than an hour sitting it up front" . I responded sure you could after we spent the time to pull it and get it out. After spending the time we did to get the engine he was not going to just leave it, so my friend gives him the additional money and magically the gate opens . We were both disgusted at this point, having driven 4 hours the day before and now driving another 4 hours on Saturday to be bullied and extorted for more money after already paying exactly what they asked for it!!!!. any help here?
Brian
Port St lucie, Florida
U.S.A.
Brian
Port St lucie, Florida
U.S.A.
2 Updates & Rebuttals
Mgr
Davie,Florida,
U.S.A.
GM
#2UPDATE Employee
Fri, January 30, 2009
I will dissect this report line by line to show, that in fact, Brian was trying to ripoff U-Pull-It. He explains that he went to the price board to check the price of this engine and that it was listed as $107. Brian omits the fact the the price board actually contains "10" listings for engines, ranging from $107 up to $800. How convenient Brian chooses the least expensive engine on the price list for his purchase. He states he spoke to a cashier who quoted a price of $107. First of all, we do not quote prices on ANY parts until we actually see them. Reason being, the customer will describe one thing, as Brian did, and then bring up something completely different, and most of the time, more expensive. Then the customer, like Brian, wants to hold you to that quote. Brian states he brought the engine up front and that the price guy stated it was missing this and that so its $107. What actually took place was Brian told the employee that "half the heads are missing". The employee, not familiar with this "rare" engine (will get back to that later), inadvertently rang up the wrong price of $147. Having doubts about his decision on the price charged, coupled with Brian's evasive answers to his questions about what kind of engine it was, the cashier got me involved. Being a stout Mopar guy, the instant I saw the engine, I knew it was a "300 series Hemi" engine from the mid 50's and worth much more than $147. When I explained that we needed to redo the transaction due to a mistake, Brian became defensive. He knew his cover was blown and was not going to get away with ripping us off. Brian continued on about how he had a receipt and that the sale was finalized. I again explained to him that I would not be doing my job as a manager if I was to let an $800 engine sell for $147. I told him it was an honest mistake and that I would still sell it to him for less than what it was worth ($800), $350. He adamantly refused to pay another nickle and I advised him that he gave me no choice but to issue a refund. He walked outside the building, and, according to his own admission, called the Police. Yes Brian, the Police don't get involved with non criminal activities! Anyway, now that Brian realizes the gig is up, he tries negotiating the price with me. He states "I will meet you half way between the $107 and the $350". Now why would Brian be willing to negotiate the price of this engine if it was only worth $107??? Makes you wonder, don't it? I told him I could get $800 for it, and I could! Again, I insisted the price was $350, or I would be happy to issue a refund. Naturally, knowing the true value of a 300 Series Hemi engine, Brian paid the true cost for it. Brian states he drove 8 hours total for this engine. Why? Because Brian knew exactly what he found. A diamond in the rough. And still got one hell of a deal! Brian needs to understand that, business is business, they put erasers on pencils because people do make mistakes and you can't win them all!! Don't be sour grapes Brian! You are welcome back anytime!
Jeff
Manda,Nebraska,
U.S.A.
Yup - Small Claims Court
#3Consumer Comment
Mon, January 26, 2009
Take them to your local court. If you have the original money, just sue 'em. You don't need a lawyer either.
