- Report: #1243706
Complaint Review: Uber London Charing Cross Apartments - london Other
Reported By:
Alex S -
sherman oaks , California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Uber London Charing Cross Apartments
30 Tavistock Street london, Other, United Kingdom
Web:
http://uberlondonapartments.com/Charing-Cross-House.html
Categories:
Business Rating:
(0)
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Uber London Charles Dickens Apartments Uber London Charing Cross Deceptive practices regarding advertising, fees, and fair treatment of guests. london United Kingdom
The experience we had at that place was an uber nightmare from the beginning to end. From the moment your host Emma or whatever she calls herself, began sending her uber unprofessional emails with uber mistakes littered all over. I suspected we could be in for an odd stay. But instead what we really had the pleasure of experiencing is a group of people who carry an uber disregard on even the most common courtesies. For example you demanded I pay late fees and your own host Emma was uber late to show at the agreed upon time. Then when confronted about it along with being shown the very email where she had agreed to be at the apartment and what time. Her stupid response was "yea that's not my fault" and I hope you don't think you're getting any refunds for this". We hadn't even asked for a refund at all.
In fact I never asked for a refund other than my deposit three months prior. If there was a tripadvisor award for the worst hospitality of all time. Emma would get it. Oh wait you have removed your listings from tripadvisor. Hmmm I wonder why that could be...
To be honest, I was not surprised that Emma behaves poorly after our introduction. Once I had sent the initial deposit many months in advance(my mistake). I was then sent the email that includes your misc. fees such as late fees and late departure fees. I then immediately asked Emma if we could cancel the reservation since we were three months out and due to the fact that the misc. fees were not included in the description info. I just wanted to consider the options. Obviously I understand that you may not required by law once you have my money (Maybe you are. I should have checked actually). But I'm also aware that you could have very easily booked that crappy house out to someone else in June if need be. The location makes it so and It was not such a big ask being that I had just made the reservation!. But Emma fell right into the degrading stance of throwing the fine print at me in canned text. I considered calling the card company to deal with you and I wish now of course, that I had. Nonetheless I accepted to stay in your uber London Charles Dickens House prison.
As soon as we entered the problems began. The internet did not work. And I also needed to know where the extra bed was. I emailed and asked about those two things twice. No response ever came. You advertised the apartment as sleeping 4 which is not true at all. That sofa does not sleep 2 people. Look at your own reviews. I'm not the only one saying the same exact thing.
but it gets better..
You certainly did not forget to send that ridiculous cleaner lady barreling in through the door without even saying a word to identify herself or checking if it was a ok enter. My mother was still changing in the bedroom when that lady burst through the bedroom door and started dropping her things everywhere. Not even an apology to my mother. I asked her to leave but I'm not entirely sure if she understand plain english or not. She did leave but what the thunder cun$ was that lady thinking? And who hires people like that? Who instructs their cleaners to do things like that to paying guests! We were NOT late for checkout. And even if we were... You think that's ok?! I almost feel sorry for you. Except for the fact that I also got uber bed bugs from that uber Charles dickens house. I had them for the rest of my trip across the world. If you think I'm interested in removing my uber Charles dickens house london reviews or uber Charles dickens london apartments reviews, or for that matter, communicating further with you at all. You're wrong. I don't wish to hear back from you or be reminded of the experience after making sure that others be aware. But I will gladly thank you for testing our strength to move on from people that treat others so shamefully. Sorry Uber Emma, You didn't ruin our trip. Maybe next customer.
