Complaint Review: Uber - Miami Florida

Über is the worst company and the cutsomer service is bad, real bad. The customer service is lucking professionalism in a city where driver fining it hard to earn "a buck" using Über as their prices is higher then the competitor. Über driver scammed a 10 minutes $6-$7 ride to $157 by reporting an incident that never took place not, i never took that ride. 

I was supposed to take a ride on Thursday July 3rd, 2018  with Uber. the driver bailed and didn't cancel the ride. He actually drove  (as I saw it is happening while I am trying to cancel the ride but the app didn’t allow me to do so. In my defense I tried many time and after 6-10 minutes the app came up with a message :something went wrong” and the ride was cancelled). I sent the driver two messages that were ignored. The day after I have left him a bad review. contacted Über for damages to his car ($157 value) for a ride I NEVER took. I took a ride with the competitor in the city Instead (Picture attacjed). 

Also, I have asked for a pick up from a different location and drop of on a different location and yet, Uber still accepting the claim of the driver for a ride I never took. Uber isn't professional and not responding to the case involved (Sadly, that is what happens when you outsourcing customer service)

I have contacted Uber for a refund and all my requests was retun empty. Uber replies can be foudn below (and it is totally irrleavnt) 

Simple fact - The ride was never taken, why am I charged for a car damage that I never did. the driver lies and Uber just sending him $157 of my Credit Card money - Rip off - Unprofessional - Next, I will be disputing any coming charges with UBER and they can forget about ME using their service. I had MANY issues with Uber before but NEVER like this. I give UBER One Star for responding and -4 for not dealing with lies and being unprofessional. Next is CC Dispute! ASAP

Last, When Uber Surge charges increase Uber fares about 7X or 8X, while the competitor in the cityhas been known to increase their prices at least 2X. Many riders will choose Lyft as I will from now on, especially in times of high demand, since the competitor in the city typically doesn’t hit the high multiples that Uber riders have come to dread.

I will continue using the competitor in the city moving forward. I will forget about and will never use Uber!!! 

Uber Reply : 

"”Hello, Thank you for providing additional info. Upon completing our research into this particular trip, we have confirmed that it was not related to any unauthorized access and will not be issuing a refund. We understand this is not the news you'd like to hear, but please be aware Uber goes to great lengths to protect your account and takes reports of this nature seriously.

Questions? Let us know.”

"Hey. In an effort to enhance your support experience, and to avoid further confusion we'll be following up any further questions or concerns you may have through in-app support. Thank you so much for your patience.”

"Sorry for the confusion this may have caused you.

Unfortunately, your driver reported a mess from your trip that requires clean-up. Cleaning fees are assessed and charged according to the extent of damage. We've attached a photo from this incident. When this happens, drivers are unable to accept trips and must spend time cleaning up messes instead of picking up riders. We appreciate your understanding. More information on cleaning fees is available here.”

the ride was not taken BEWARE OF THE DRIVER...