- Report: #207671
Complaint Review: UCB United Collections Bureau - Ft. Lauderdale Florida
-
Author Confirmed
Why?
UCB United Collections Bureau
ucbinc.com Ft. Lauderdale, Florida, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
UCB, United Collections Bureau Phone threats and harrassment Ripoff Ft. Lauderdale Florida
Just for the record... I have just received two voicemails from UCB, I'm assuming to collect a $75 emergency room fee that I've simply forgotten to pay. I have had quite a few life changing events occur in the past four months and admit I was distracted. I am fully prepared to pay this debt.
Collecting my debt is not the problem. I understand these people have a job to do. However, I do not appreciate the threats I've received. And I feel that something needs to be done about the way this company deals in business.
The first voicemail I received was from a girl named "Lauren" w/ "UCB" and she said "You need to call me back so that we can work out this file I have on you because I don't think you want me to work it out for you." She also advised me to call 800.394.7572 xt 6821, and gave me a reference number to keep.
Well I called the number back and you know what's funny? It doesn't even work! It will prompt you to stay on the line for the next available representative it does not give you the option to enter an xt #, and then a different voice comes on the line saying "xt # 5035 please hold..." then, "xt # 5035 is invalid" and then it automatically hangs up on you.
I can assure you I never punched in 5305 at anytime while on the phone.
They obviously don't want to speak w/ anyone unless it is on their terms. They have sense called 5 times, at odd hours, and every time from a blocked number. Well I am sorry, but I do not answer phone calls from numbers that are hidden.
I thought debt collection agencies are supposed to be helpful, and wanting to resolve the situation with both the debtor and the company trying to collect the debt?!
After thinking about the threat on the call and the fact that I can't reach them but they can reach me... I started wondering if the business practices w/ UCB I've experienced were a one in a million or if this was a company notorious for harassment... so I got on line and found this site, as well as a few others who have list upon list of complaints about UCB, some much worse and severe than my own. I am shocked this company is even allowed to still operate under such scrutiny. How dare they?
In some cases they have even gone to the extent of flat out lying about who they are, and contacting family members to divulge personal information about the debtor. In any event, these are ALL violations of the FDCPA.
I would encourage a class action lawsuit against this company. Not really even for my own cause, but because of the harassment people must endure from this company in every day life. IT is just ridiculous, and I hope that they can be stopped. I am disgusted with UCB and the way the go about collecting debt. It doesn't have to be so evasive and threatening!
Jess
ORANGE PARK, Florida
U.S.A.
Collecting my debt is not the problem. I understand these people have a job to do. However, I do not appreciate the threats I've received. And I feel that something needs to be done about the way this company deals in business.
The first voicemail I received was from a girl named "Lauren" w/ "UCB" and she said "You need to call me back so that we can work out this file I have on you because I don't think you want me to work it out for you." She also advised me to call 800.394.7572 xt 6821, and gave me a reference number to keep.
Well I called the number back and you know what's funny? It doesn't even work! It will prompt you to stay on the line for the next available representative it does not give you the option to enter an xt #, and then a different voice comes on the line saying "xt # 5035 please hold..." then, "xt # 5035 is invalid" and then it automatically hangs up on you.
I can assure you I never punched in 5305 at anytime while on the phone.
They obviously don't want to speak w/ anyone unless it is on their terms. They have sense called 5 times, at odd hours, and every time from a blocked number. Well I am sorry, but I do not answer phone calls from numbers that are hidden.
I thought debt collection agencies are supposed to be helpful, and wanting to resolve the situation with both the debtor and the company trying to collect the debt?!
After thinking about the threat on the call and the fact that I can't reach them but they can reach me... I started wondering if the business practices w/ UCB I've experienced were a one in a million or if this was a company notorious for harassment... so I got on line and found this site, as well as a few others who have list upon list of complaints about UCB, some much worse and severe than my own. I am shocked this company is even allowed to still operate under such scrutiny. How dare they?
In some cases they have even gone to the extent of flat out lying about who they are, and contacting family members to divulge personal information about the debtor. In any event, these are ALL violations of the FDCPA.
I would encourage a class action lawsuit against this company. Not really even for my own cause, but because of the harassment people must endure from this company in every day life. IT is just ridiculous, and I hope that they can be stopped. I am disgusted with UCB and the way the go about collecting debt. It doesn't have to be so evasive and threatening!
Jess
ORANGE PARK, Florida
U.S.A.
1 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
Jess...Forget about Class Action..It's a waste of time.
#2Consumer Suggestion
Thu, August 24, 2006
Jess, The only way to fix this is to file civil suit on your own for the FDCPA violations, and keep doing FTC complaints online each time they violate. Class action lawsuits are such a waste of time, and you get nothing out of them! Legal fees eat up the whole award and your share is a few dollars. IF you actually collect on the judgement. You have no idea how it enrages me when the first words out of someone's mouth is "file a class action"...People always want someone else to do something. Take action into your own hands to get results. These collectors just file BK on a class action and fold the operation and put up a new one the same week under another name. Send the CEASE COMMUNICATIONS request as per your rights under the FDCPA. Send it by certified mail, return reciept requested. Put the certified# on the letter itself, and keep a copy for your records. Let them file a lawsuit for $75! I don't think UCB has ever actually seen the inside of a courtroom.
