Complaint Review: UCC Total Home - Direct Buy Company Of North Seattle - Bothell Washington

All the appliances we purchased from them have worked fine. The representatives helped us through every step of ordering products to remodel our home and when we compared prices to multiple other companies, we had huge savings!

Warning! Directbuy is a scam that use to go by the name UCC Totalhome. Before that they were known as United Consumers Club. They are trying to get consumers to buy a non-refundable, non-cancellable "membership" contract costing $3000 or more, payable in advance. You are led into this trap by thinking that by paying $3000 (or more) membership fee (in advance) that you will get better prices - that you will be able to buy at "cost." But there are no guarantees. The National Post news article got it right when they reported: "Another fine print stipulation stated: "No oral promises or statements not contained in this agreement shall bind or obligate the club." News Net 5's expose on what was then UCC Totalhome (now DirectBuy) found out: "But UCC's contract states: "No oral promises or statements not contained in this membership agreement are binding." There are no guarantees that you will be buying at "cost" and there are no guarantees of savings whatsoever. Since the "membership" fee is non-refundable and non-cancellable, should you not realize any savings, oh well, too bad - no refunds! Buyer beware this scam! Here are some links to more information about them- http://www.nationalpost.com/financialpost/story.html?id=19E244B1-7DD0-45A2-B66D-7883F94E1DB4 http://www.cbc.ca/consumers/market/files/services/ucc/ http://www.cbc.ca/consumers/market/video/programs%5f2001%5f02/ucc%5fqt%5f020306.html http://www.newsnet5.com/news/335540/detail.html http://www.wbz4.com/lyons/local%5fstory%5f063165203.html http://www.startribune.com/stories/1229/4780642.html http://archivesearch.wtnh.com/news/ct/ct090497.html http://formeraboutguides.com/investingcanada/library/weekly/1999a/aa062399.htm http://formeraboutguides.com/investingcanada/library/weekly/1999b/aa110499.htm http://formeraboutguides.com/investingcanada/library/weekly/2000b/aa122100a.htm [DELETED] A NY court found the membership contract "grossly unconscionable" and that "Club membership is nothing more than a cleverly disguised method of selling nothing but hopes and dreams." http://www.mlmlaw.com/library/cases/mlm/state/nyniemiec.htm A Canadian court found the membership agreement untenable and unenforcable because it violated the Consumer Protection Act, the Sales of Goods Act, and The Trade Practice Act. Read this at at paragraphs 13-20 of the ruling. http://www.provincialcourt.bc.ca/judgments/pc/2002/01/p02%5F0197.htm Paragraph 8 is where they said they aren't required to give any service after the sale. Yes, see for yourself they used it in court to try to save themselves. http://www.sconet.state.oh.us./rod/documents/2/2002/2002-ohio-3806.doc UCC blames the member for the delay in receiving merchandise for over 4 months! Read it for yourself at paragraph number 33! http://www.sconet.state.oh.us/rod/documents/2/2004/2004-ohio-2426.doc Lawsuit shows lack of moral and ethical conduct by UCC/TH/DB franchisee Darryn Fossand. http://www.lawlibrary.state.mn.us/archive/ctapun/0405/opa031376-0511.htm BEWARE: The contract specifically states: There are no merchandise returns. There are no refunds if not satisfied. Merchandise is sold without warranty. There is no after sale support or service. DIRECTBUY FYI: [DELETED] MEMBERSHIP AGREEMENT - READ IT BEFORE YOU GO IN FOR THE PRESENTATION: [DELETED]