- Report: #1341043
Complaint Review: UHAUL - Nationwide
-
Author Not Confirmed
Why?
UHAUL
Nationwide, USA
Web:
WWW.UHAUL.COM
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
UHAUL MELBOURNE FLORIDA WORST EXPERIENCE EVER MELBOURNE FLORIDA
I RENTED A TRUCK ON SATURDAY NOVEMBER 24TH 2016 AT WICKHAM FOOD AND BEVERAGE IN MELBOURNE FLORIDA.
THE GUY RUNNING THE STORE HAD NO CLUE ON HOW TO DO THE PAPERWORK OR RENT A TRUCK, AND NO BACK UP FROM UHAUL HE COULD CALL. ONE HOUR LATER AND MY CREDIT CARD SWIPED AND AUTHORIZED FOR OVER 3,000 DOLLARS THE GUY HANDS ME THE KEYS AND PAPERWORK TO A TRUCK, WALKS ME OUT TO THE TRUCK, AND AFTER ARGUING WITH HIM THAT I SHOULD SIGN PAPERWORK, HE STATES THAT I DO NOT NEED TO SIGN . THAT THEY HAVE NEW PROCEDURES.
SO WE LEFT WITH THE TRUCK, LOADED IT AND HEADED OUT OF STATE, I GOT SEVERAL CALLS FROM SOMEONE FROM UHAUL YELLING IN MY PHONE THAT WE STOLE THE TRUCK AND THAT WE NEEDED TO RETURN IT. THE GUY CURSED AND SWORE AT US AND THREATENED US. WE TRIED TO EXPLAIN TO NO AVAIL.
WE HAD TO TURN AROUND ON INTERSTATE 95 AND HEAD BACK TO THE PLACE, WHEN WE GOT THERE, THIS RUDE AND IGNORANT MAN AGAIN ACCUSED US OF STEALING A TRUCK. THE IDIOT THAT RUNS THE STORE WAS THERE AND KEPT TELLING THIS GUY I DID NOT , BUT HE WOULD NOT LISTEN.
NOT ONLY WAS A INSULTED EMBARRASSED, AND ACCUSED OF STEALING A VEHICLE, I TRIED TO CALL UHAUL MONDAY MORNING, I HAVE FILED 5 CLAIMS WITH THEM AND NO ONE WILL RETURN MY CALLS. YOU CAN NOT GET PAST THE CALL CENTER CLERKS. THEY DO NOT CARE.
I WILL NEVER USE THEM AGAIN, NOR WILL I RECOMMEND THEM TO ANYONE, THEY ARE TOO BIG OF A COMPANY AND DO NOT CARE HOW THEY TREAT PEOPLE.
MY NEXT CALL ON MONDAY WILL BE TO AN ATTORNEY TO FILE A CLAIM FOR FALSE ACCUSATIONS. I GAVE THEM THE OPPORTUNITY TO CALL ME BACK AND THEY REFUSE.
