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  • Report:  #1377876

Complaint Review: Ultramatic Electric Bed - Nationwide

Reported By:
Edwin - Apache Junction, Arizona, Canada
Submitted:
Updated:

Ultramatic Electric Bed
Nationwide, USA
Phone:
1-800-373-8887
Web:
http://www.ultramaticsleep.com
Categories:
Tell us has your experience with this business or person been good? What's this?

This company sells Adjustable beds or Electric beds all over the Nation and in other countrys I had trouble with a location in Toronto Canada. I have purchaced 3 of there beds in the last 12 yrs two for homes we have and one for a Motor Home we have and the beds were not bad and gave pretty good service. My trouble is with a small palstic part in the bed that is desighned to break so as to stop too much stress being placed on other more expencive parts. This part is susposed to breake easaly and it is common to have to replace it. The part is a small piece of threaded plastic and should cost about $10.00 I have purchased it on line for $25.00 and it is not hard to find. This time I contacted the Company as this bed was susposed to be under Warranty. They told me this part was not Warrantyed and they wanted $115.00 plus shipping to replace it. This is a total scam and rippoff and they target older people or the disabled as that is the target market for the beds. Do not buy a bed from them there are other options more affordable and that do not try to rob you. Be careful. 



2 Updates & Rebuttals

Part

#2Author of original report

Sun, June 18, 2017

www.maxwellkbed.com  is where you can get the part they will ship you two of them for about $40.00 US but make sure they ship them by Post office mail as UPS or Fed EX will add import brokerage charges.  Ed


KDL

Fredericton,
Maine,
Canada
Assistance Please

#3Consumer Comment

Sun, June 18, 2017

Edwin, we are in NB with the same issue. Can you tell me where you found the part at a descent price?

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