- Report: #369276
Complaint Review: UMG SERVICES & UMG SIMPMINE - SCHAMBURG Illinois
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Author Confirmed
Why?
UMG SERVICES & UMG SIMPMINE
929 N PLUM GROVE RD SCHAMBURG, 60173 Illinois, U.S.A.
Phone:
800-653-6433
Web:
N/A
Categories:
Business Rating:
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UMG SERVICES & UMG SIMPMINE UNAUTHORIZED RECURRING CHARGE OF $11.99 TO MY DEBIT CARD WITH BANK OF AMERICA SCHAMBURG Illinois
I was checking my online bank transactions yesterday and noticed a pending charge of $11.99 from a company called UMG*Services. I checked to see if there were any other charges from this company and there was one in Aug. for the same amt. that had slipped by me.
I had no idea what the charges were for but there was a phone number (800-653-6433) so I called. I had to ask the girl 3 times what company she was with. She finally said UMG Simply Mine. I told her there were 2 unauthorized charges on my bank statement and I wanted to know what they were. She said it was a discount service for Salons & Spas. (I don't even use Salons & Spas!)
I told her I did not authorize it. When I asked her how they got my debit card number, she said you authorized it over the internet or through a telemarketer. I said I DID NOT & I want the charges refunded and my name removed from your company! She asked me for my name and address which I reluctantly gave her and she told me to hold.
She finally came back and said they would credit my account with the last draft of $11.99. I am not holding my breath that I'll ever see that again! I then talked with a BOA bank tech. He put a stop payment on the pending transaction and he said he could stop payment on any future recurring drafts for that amount but that he could not keep that company from drafting a different amount!
So now, I am going to have to call my bank back and get my debit card changed or police my account constantly for any further debits from this company! I was lucky in that I caught it early...so many people have been ripped off by this company for a lot more. If there are so many complaints, why can't they stop them???
Diane
Hixson, Tennessee
U.S.A.
I had no idea what the charges were for but there was a phone number (800-653-6433) so I called. I had to ask the girl 3 times what company she was with. She finally said UMG Simply Mine. I told her there were 2 unauthorized charges on my bank statement and I wanted to know what they were. She said it was a discount service for Salons & Spas. (I don't even use Salons & Spas!)
I told her I did not authorize it. When I asked her how they got my debit card number, she said you authorized it over the internet or through a telemarketer. I said I DID NOT & I want the charges refunded and my name removed from your company! She asked me for my name and address which I reluctantly gave her and she told me to hold.
She finally came back and said they would credit my account with the last draft of $11.99. I am not holding my breath that I'll ever see that again! I then talked with a BOA bank tech. He put a stop payment on the pending transaction and he said he could stop payment on any future recurring drafts for that amount but that he could not keep that company from drafting a different amount!
So now, I am going to have to call my bank back and get my debit card changed or police my account constantly for any further debits from this company! I was lucky in that I caught it early...so many people have been ripped off by this company for a lot more. If there are so many complaints, why can't they stop them???
Diane
Hixson, Tennessee
U.S.A.
