11/02/2009 | Debit Card Transaction | UMG*BUYEG(888)326-71 888 10/31UMG*BUYEG | $14.95 |
Tarja
Palm Beach Gardens,#2Author of original report
Wed, August 18, 2010
Third call to the company after speaking with Lt. Olsen with West Palm Beach Police Department and the branch manager at my bank - who both assured me that of course I have a right for any and all information in writing regarding purchases made with my bank card. I am the account holder, and legally entitled to any and all information regarding purchases made with this card. This company creates their own laws - totally different from the laws all other businesses have to obey.
Again, I spoke with Miss Mary Sehellhammer - she seems to be the only person working for the company. When I asked to speak to her supervisor, no such exists. When I asked who the company's executives are, she gave me names Jake Nickell and Tom Ryan. Jake Nickell in fact exists in the state's business records. No record of Tom Ryan. When I asked to speak with either one of the gentlemen, I was told that both are out of the office.
I followed their website's instructions and sent the company an e-mail yesterday. So far, I have not received anything regarding my written complaint.
They promised to cancel the transaction. My bank says it has not been done.
Mary Sehellhammer told me that they do not keep records of purchases in file????? Of course they do. I audit business records for living, and I know that by law they are required to keep such records for up to seven years. That's the law.
I pointed out that I went to their website and printed out their order form, which includes the information of the buyer as well as shipping information, Miss Sehellhammer disclosed that in this case there is no shipping address because a gift card was purchased on my card (so the record of the purchase exists and she admitted lying to me). She said the only thing they have is my information as the buyer, and the e-mail address the gift card code was sent to.
When I asked for a copy of the order to be faxed to me, she refused. I am beginning to think that no actual purchase was ever made. Why else would they have any problem disclosing the recepient of this "giftcard" that I supposedly purchased and paid? This whole thing is a professional cover-up of a non-existing, fraudulent transaction processed by (((Redacted))) - owned and operated by Skinnycorp, LLC in Chicago, Illinois, and they fail to obey the law and give me the information that legally needs to be disclosed to me upon my request.
I notified Miss Mary Sehellhammer of this report in Ripoffreports, and asked them to respond to this publicly, in writing, so that every one of their current and future customers can see. I am truly looking forward to seeing what their explanation will be. If there will be one. In the meanwhile, I continue to do updates on my facebook, myspace, and also on my blog about the progress of this ordeal. I think that this kind of business conduct needs to be published as much as possible to warn other possible victims.