- Report: #275450
Complaint Review: Unified Services - Las Vagas Nevada
-
Author Confirmed
Why?
Unified Services
5940South Rainbow BLVD Suite2007 Las Vagas, 89118 Nevada, U.S.A.
Phone:
866-9047796
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Unified Services that just won't take no for an answer Las Vagas Nevada
I just received a call from Unified Services, with an offer of $1000 online shopping spress, it was allegidly a business promotion so i don't have to pay or buy anything other than contribute to a $1.95 shipping and handling fee - they are very persuasive and adamant i must give them, that cause before i knew it i gave them my bank account number although i had just raised uncertainty with the agent that i did not like giving info over the phone.
At the same time I brought up the company on the internet and seen the complaints raised against them and immediately I advised I wished to cancel my information. After speaking to 3 people the third being the Floor Manager called Robert (whom I am positive he introduced himself as Steve when he initially came on the phone) finally (after a long long long time of interrupting and frustration) agreed to cancel my information. They just didn't seem to be taking no for an answer and using words like "Listen" and "If you just listen" at the beginning of sentences.
I advised the manager and other agents that I have worked in customer service for several years and I know how the tactics work but this was ridiculous as I was advising them no to a point where I had to actually tell him that I was trying very hard not to become irrate and raise my voice.
I then felt I had to call my bank and advise of the incident and to ensure that they noted it on my account.
This was not a good experience for me and has left me very uneasy. If a customer says no it means no and if any money is deducted from my account when i have CLEARLY given no authorisation I would take the matter further.
Miss Aslam
waterbury, Connecticut
U.S.A.
At the same time I brought up the company on the internet and seen the complaints raised against them and immediately I advised I wished to cancel my information. After speaking to 3 people the third being the Floor Manager called Robert (whom I am positive he introduced himself as Steve when he initially came on the phone) finally (after a long long long time of interrupting and frustration) agreed to cancel my information. They just didn't seem to be taking no for an answer and using words like "Listen" and "If you just listen" at the beginning of sentences.
I advised the manager and other agents that I have worked in customer service for several years and I know how the tactics work but this was ridiculous as I was advising them no to a point where I had to actually tell him that I was trying very hard not to become irrate and raise my voice.
I then felt I had to call my bank and advise of the incident and to ensure that they noted it on my account.
This was not a good experience for me and has left me very uneasy. If a customer says no it means no and if any money is deducted from my account when i have CLEARLY given no authorisation I would take the matter further.
Miss Aslam
waterbury, Connecticut
U.S.A.
5 Updates & Rebuttals
Bart
Springfield,Missouri,
U.S.A.
No need to constantly spam your garbage.
#2Consumer Comment
Fri, September 28, 2007
It makes your disingeuous apology....well......more disingenuous. We know what crap you use to try and lure people away from their money. It's plastered in complaints all over the internet. You bring nothing to the table.
Michelle
Las Vegas,Nevada,
U.S.A.
Response
#3UPDATE Employee
Thu, September 27, 2007
Aslam, We found your complaint against our company posted on www.ripoffreport.com. We apologize for any frustration or concern this may have caused you. Our sales representatives are very determined and sometimes may take that determination too far. Please accept our apology for this. Following is some information regarding our company and our products and services. Our company offers a free 3 day 2 night hotel stay and a complimentary Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers. Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month. The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like. Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free. Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged. The only reason why a customer is debited is because they fail to cancel in the allotted trial time period Our company prides itself in our excellent customer service. Our customer service center is open from 9:00 am to 5:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes. Please contact us with any further questions or comments. Sincerely, Unified Services Customer Service (866) 904-7796
Michelle
Las Vegas,Nevada,
U.S.A.
Response
#4UPDATE Employee
Thu, September 27, 2007
Aslam, We found your complaint against our company posted on www.ripoffreport.com. We apologize for any frustration or concern this may have caused you. Our sales representatives are very determined and sometimes may take that determination too far. Please accept our apology for this. Following is some information regarding our company and our products and services. Our company offers a free 3 day 2 night hotel stay and a complimentary Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers. Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month. The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like. Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free. Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged. The only reason why a customer is debited is because they fail to cancel in the allotted trial time period Our company prides itself in our excellent customer service. Our customer service center is open from 9:00 am to 5:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes. Please contact us with any further questions or comments. Sincerely, Unified Services Customer Service (866) 904-7796
Michelle
Las Vegas,Nevada,
U.S.A.
Response
#5UPDATE Employee
Thu, September 27, 2007
Aslam, We found your complaint against our company posted on www.ripoffreport.com. We apologize for any frustration or concern this may have caused you. Our sales representatives are very determined and sometimes may take that determination too far. Please accept our apology for this. Following is some information regarding our company and our products and services. Our company offers a free 3 day 2 night hotel stay and a complimentary Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers. Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month. The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like. Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free. Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged. The only reason why a customer is debited is because they fail to cancel in the allotted trial time period Our company prides itself in our excellent customer service. Our customer service center is open from 9:00 am to 5:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes. Please contact us with any further questions or comments. Sincerely, Unified Services Customer Service (866) 904-7796
Michelle
Las Vegas,Nevada,
U.S.A.
Response
#6UPDATE Employee
Thu, September 27, 2007
Aslam, We found your complaint against our company posted on www.ripoffreport.com. We apologize for any frustration or concern this may have caused you. Our sales representatives are very determined and sometimes may take that determination too far. Please accept our apology for this. Following is some information regarding our company and our products and services. Our company offers a free 3 day 2 night hotel stay and a complimentary Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers. Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month. The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like. Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free. Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged. The only reason why a customer is debited is because they fail to cancel in the allotted trial time period Our company prides itself in our excellent customer service. Our customer service center is open from 9:00 am to 5:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes. Please contact us with any further questions or comments. Sincerely, Unified Services Customer Service (866) 904-7796
