Jared
Las Vegas,#2UPDATE Employee
Thu, April 19, 2007
Steven, We discovered your complaint posted on 2/2/2007 regarding our services. We would appreciate the opportunity to respond to your complaint. It appears you signed up for our amazing package including a free 3-day, 2-night hotel stay and a complimentary $1000 Internet shopping spree. We also offer three, 10-day trials in conjunction with our complimentary hotel stay and shopping spree. Call USA is the first service and offers long-distance in the form of a calling card. This calling card can be used at any touch-tone telephone and includes unlimited state-to-state calling and international calling to over 60 countries. Our second offer is Online Advantage; which is unlimited, high-speed, dialup Internet. We provide free customer service and technical support and access to the Internet at over 10,000 access points nationwide (great for traveling). Our final offer, Ultra Thermo Boost 2000 is a dietary weight-loss supplement. Our supplement contains the natural, safe ingredient Hoodia. If the customer opts in to any of these offers, they agree to cancel the services(s) within the 10-day trial period to avoid charges. All customer orders are verified by a third-party taped verification. Each taped verification is reviewed to make sure that the customer did, in fact, agree to our products and services. During the taped verification, the exact terms and conditions were described to you. Additionally, when you agreed to our services, we communicated our contact information to you, including toll-free numbers for each of the services through which to cancel should you decide you did not need them. We are very concerned with customer service and with the satisfaction of our customers. Because you are unsatisfied with our products and/or services, we would like to mail you a refund agreement for the full amount of 99.73 to you for your signature. However, being that no identifying information is shared on this site, we are requesting that you call in immediately to the customer service number listed below. Please tell the customer service agent you are responding to a report from this website. We appreciate this opportunity to respond to your complaint. We hope this will satisfy your concerns and that this matter will be considered resolved. Please call our customer service number; (866) 904-7796. Respectfully, Jared (Badge #1096) Quality Control Manager, Unified Services