Complaint Review: Unique Thriftique - Tucson Arizona

On December 8, 2013 I bought a "refurbished" Asus laptop with Win 8 on it. At time of purchase I asked that Win 7 be installed and back up hard disks be provided of all programs, and OS systems for future use. Mike was very good about taking care of this and called the next day to say it was ready for pick up. He showed me what he had done and provided the requested disks. Happily off I went to use my new laptop!

It worked fine for about an hour. Then it would not do anything, it just stuck, not even able to shut it off. Finely was able to shut it off and re-open to main window. Again it just got stuck. This went on for several hours, even tried using the disks to help but that did nothing either.

The next morning I took it back and told Mike what had happened. As I was not familiar with Win 7 I thought maybe i had done something wrong. Mike looked at it and had a couple glitches as well. He said he would fix it by reinstalling the programs. Later that day I picked it back up and he again showed me how to use the Win 7 program.

Again I went home excited about using it. Again it did the same thing as before, just stuck. Store was closed so I asked a compute savvy friend to come over and see if it was something I was doing or if it was the laptop. He also had major problems in even getting to the opening page. After a couple of hours there had been no progress and he suggested i take it back. I also called my brother who programs computers in Seattle what he thought was going on. After trying for an hour to help me long distsnce he also said take it back and get a refund.

I looked at the receipt and saw that the store "policy" was "repair or replace". The next day I took it back to Mike and told him this was not working properly and it ws not something I was willing to have "repaired" again. I said I was willing to exchange it for another laptop but he had nothing in the store that was ready to use. He also told me that " it was my fault the Asus did not work because I did not know how to use it"! I couldn't believe ANY store would ever say that to a customer. Shocked at being treated this way I just left with the bd Asus in hand.

Over the next several days I had my mom go in the store and see if there here any laptops Mike was trying to sell. I also sent an email outlining the same issues as before and said I was still willing to trade the Asus for another WORKING laptop, and that if none were available I felt the a full refund of my $274.00 was the best way to resolve this issue. After 3 days mom said Mike had a couple of laptops on the shelf for sale.

The next day I asked my mom and the friend who had helped me that first time to come with me to make a trade. I did not want to be bullied again and I felt that with others as witnesses Mike would follow through with the store "policy" and replace it with a functioning laptop, or refund my money.

When we got there Mike told me that he wouldn't trade the Asus for those he had on the shelf to sell. No explanation was given except to again say that I didn't know how to use Win 7 and he had "fixed" it for me. My friend said there was a problem with the computer itself and was NOT my use of a new program.

I then said that as I had tried all possible solutions well within the 30day "policy" of "repair / replace" and as Unique Thriftique was NOT willing to back up their own "policy" I felt that a complete and total refund of the purchase price in the maount of $274.00 was the only solution at that time. I was told they WOULD NOT refund my money and that they had met all store policies by "fixing" the problem and that was all there was to be done. They would not replace, or refund, and that it was my problem.

I was so angry at being ripped off and then bullied by this man that my mom took my arm and led me from the store before i lost all self control and did or said anything that would make the matter worse. Like it could get any worse.

To this day, March 2, 2015 this Asus has worked LESS than one full week! I even gave it to my computer friend again asking him to try and use the disks provided by Mike to see if something could be done to make it fuction as promised by Unique Thriftique when they sold it to me. After a year of trying this computer has the same issues as the day it was bought and I am stuck with a bad purchase from a poorly run local business.

I would also like to make the observation that when you call the store using the number given on the company business card they DO NOT answer it with the business name or any other usual form of announcement of where you are calling. They simply answer it "hello" and when you ask if this is "Unique Thriftique" they are hesitant to say yes. And trying to get the name of who you are talking to is like pulling teeth. Very odd for a business to operate that way, as if they have to hide from who they are and what they do.   Well I guess they do if all customers are treated like I was!