Complaint Review: Uniquw Home Solutions - Indianapolis Indiana

It's amazing how with 2 letters written from this company, they can justify there wrong doing.  So.. using your logic on this issue, let's see how it works outs..  Let's say you notice me sneaking into the fridge and eating a sandwich that had your name written on it.. Even though you observed me eating it.. I deny it.. You complain to your boss, he calls me in his office.. i deny it.. I write a letter to him saying I DIDN"T EAT IT.  case closed.. I walk away full belly you walk away minus a sandwich.. cuase that's what's going on here.. you get your estimators to write a letter claiming all this and it's over. 

I'll leave it like this.... It was a $500 repair.  You could have made it right and fixed it. Just remember.. for every happy customer.. they only give you 3 or 4 referals.. for every upset customer.. we tell 10 times that..

In your case.. I made an exception.. It's my goal to tell 2 people a day how you guys tried to strong arm me and stomp a hole in my roof and then after I decline to pay you $20k for a new roof, only then show me the hole and try to again pressure me into the repair.  Just so you know.. the roof was replaced for $10k..

Unique home solutions uses high pressure tactics and unethical estimators.. Stay away, your better of hiring storm chasers to fix your home.

Mr. Hazelwood contacted the Better Business Bureau with this claim. The issue is being handled through the BBB, and the following is the same information we gave to the BBB regarding this situation.

After receiving the complaint from the BBB, the Vice President contacted Mr. Hazelwood by phone to explain the company's stance on the issue. Unique Home Solutions did not and would not cause damage to the home intentionally or accidentally. Mr. Hazelwood claimed over the phone, but not on his BBB complaint, that a witness saw a Unique employee stomp on the roof. Neither of the sales representatives inspecting the roof stomped on the roof. Their statements:

To Whom it May Concern:

I went to Paul Hazelwood's house on March 9, 2012 to give him an estimate for a roof. Part of our service is providing a free inspection. I had Danny Cuvar, who is also a sales representative for Acclaimed Roofing, with me during the presentation. Mr. Hazelwood informed me upon arrival that he had several hail and storm damage, his insurance company had given him a claim check, and that he had had two other companies out to inspect his roof. Mr. Cuvar and I proceeded to inspect his roof, which includes taking pictures of any damage. We found several broken shingles from hail damage and a hole near the chimney where the flashing had pulled away. It was obvious from our vantage point that the chimney flashing had been leaking for some time. We were unable to get down to the chimney due to the steepness of the roof, so I zoomed in from the top of the peak to get pictures. At no point did I do any damage to Mr. Hazelwood's roof by walking on the roof. I have been trained on how to walk on roofs without doing any damage and have never had any issues in the past.

Paul Harlow
Sales Manager
Acclaimed Roofing, a division of Unique Home Solutions


On March 9, 2012, I accompanied Paul Harlow to Mr. Hazelwood's home to give him an estimate on his roof. During our inspection, we found a lot of damage associated with the age of his roof and also some storm damage. We also noticed that by the chimney the flashing had pulled away. Consequently we could see clearly in that same area a clear opening where flashing and shingles had become deteriorated.  No damage was done by myself or Mr. Harlow while walking on Mr. Hazelwood's roof.

Danny Cuvar
Sales Consultant
Acclaimed Roofing, a division of Unique Home Solutions

The Vice President's statement on his conversation with Mr. Hazelwood:

I explained our position on his complaint. I told him that I talked to Paul and Danny and both signed statements that they did not do any damage to Mr. Hazelwood's roof intentionally or accidentally. He said that a witness said he saw Paul stomp on his roof. I asked when his witness told him this and he said Wednesday evening. I asked him why he didn't include that in his BBB complaint and he said, "Do you want me to resubmit the complaint?" I explained to him that this was pretty important information to leave out. Mr. Hazelwood told me he had two other estimates before ours and I asked him how he knew they didn't do the damage. He said he was up there with them. I explained that we had a picture of the damage next to the chimney that Paul took from a distance due to the slope of the roof. He said the damage was not there before our estimate. Mr. Hazelwood then stated that he already had his entire roof replaced. He said he had an estimate to fix the damage for $800, then later said it was for $600. He said he did not want any money, but wanted us to make it right. I said I didn't know what he meant. I said Paul had been with us for 15 years and we never had any problems like this before. I told him I had given our side to the BBB. He didn't want to hear that and the conversation went down hill from there.