- Report: #932397
Complaint Review: United Air Temp - Internet
Reported By:
R guy -
Great Falls, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
United Air Temp
Chantilly VA Internet, United States of America
Phone:
1-800-890-4328
Web:
www.unitedairtemp.com
Categories:
Business Rating:
(0)
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United Air Temp HVAC service for AHS home warranty, Internet
BEWARE. You will be let down by this unethical company.
My rating would be a zero if there was a way to do that. This is a company that does not show up as promised. When the do finally show up late at night when your kids are in bed, they look for any excuse to do the minimal work possible.
And if it's on a Friday night, they then refuse to help you over the weekend.
Worst possible customer experience in a long time from Candice today on the phone. She will literally hang up on you -- or blindly transfer you to someone's voicemail rather than assist you.
If you are a new customer, who will create new revenue on a Saturday, they'll be happy to help you. But if you are an existing customer who needs them to follow through on their commitments to you, you aren't important enough to help on the weekend -- even if you have no air conditioning in the middle of the summer. They'll make it clear they don't care and you just have to stick your thumb up your a&! until Monday and wait for them to "get back to you." But had they arrived on Friday afternoon as promised, they could have done the work as they should.
Stay away from this company at all costs. They are not honest, and have horrible customer service.
My rating would be a zero if there was a way to do that. This is a company that does not show up as promised. When the do finally show up late at night when your kids are in bed, they look for any excuse to do the minimal work possible.
And if it's on a Friday night, they then refuse to help you over the weekend.
Worst possible customer experience in a long time from Candice today on the phone. She will literally hang up on you -- or blindly transfer you to someone's voicemail rather than assist you.
If you are a new customer, who will create new revenue on a Saturday, they'll be happy to help you. But if you are an existing customer who needs them to follow through on their commitments to you, you aren't important enough to help on the weekend -- even if you have no air conditioning in the middle of the summer. They'll make it clear they don't care and you just have to stick your thumb up your a&! until Monday and wait for them to "get back to you." But had they arrived on Friday afternoon as promised, they could have done the work as they should.
Stay away from this company at all costs. They are not honest, and have horrible customer service.
1 Updates & Rebuttals
Sweltering in Atlanta
Atlanta,Georgia,
Same experience with United!
#2Consumer Comment
Sun, July 13, 2014
We also have an AHS warranty contract. They have already sent United here twicc to fix our air conditioner in the past 90 days. Both times we were without air for several days, had to take time off from work to here during our service window of time waiting for them to show up, etc. In the first service call we had to pay almost $500 out of pocket for freon which was not covered by the AHS contract. The second technician (Senior Tech) actually gave me his business card to call him if we had a future problem. He also tried to sell us a service maintenance contract which we declined since they were unable to diagnose and correct the issue the first time.
Now our air stopped working again (third repeat issue) late on Friday afternoon. AHS told us we should hear from United on Saturday AM to schedule emergency service. I also tried to call the Senior Tech directly but he does not answer and message states he never set up his mailbox to accept messages. I called and have left 3 messages on the emergency service number but no response. It is now Sunday AM.
We agree that United is not interested in servicing repeat customers or rework where their technician did not fix the issue correctly the first time if it has to be done on the weekend. Glad we did not buy the service contract! As soon as our AHS contract has expired we will definitely find another HVAC company who is interested in supporting their customers and correcting faulty work (or better yet - doing it right the first time)
Oh, did I mention that the temps are in the mid 90's, humidity is 92%, and the weather forecast is and has been hot and steamy?
