Andrea
stuart,#2Consumer Suggestion
Fri, October 23, 2020
I am sorry if what you feel is that it is "racist" to want to NEED to speak to a domestic customer service agent... THE COMPLAINT HAS NOTHING TO DO WITH RACE- There is a translation barrier is what happens- large companies how outsourced way cheap employess who are trained NOT to resolve the issue... BUT ARE SCRIPTED WITH A "DIALOG" TO DO EVERYTHING But resolve the issue- TO THE POINT THE CONSUMER GETS SO FRUSTRATED THEY GIVE UP!!! AND THEN THE CORPORATION saves even more money by not having to PAY FOR THEIR MISTAKES...
THIS IS COMMON KNOWLEDGE!!!
I TOO CANNOT GET AN AMERICAN ON THE PHONE TO HELP ME!!!
Pj-chicago/global
Barrington,#3Consumer Comment
Tue, December 22, 2009
I read your complaint and it seems slightly racial - though having had other companies with outsourced support in foriegn places - it can be challenging... but I think this is a little exaggerated...
Though as for UA - I have ALWAYS spoke to a USA based agent - and I fly frequently and call often to change seats or inquire as to other flight options to make changes to my itinerary (almost monthly or more often)...
Summary - I guess your "mileage" will vary...
UA1K