Complaint Review: United Airlines - Internet

Okay, so nobody read previous threads before asking the same questions. 1 - I asked where to go on exiting the plane at S.L.C. airport, was TOLD to go to "Line 2" to get my boarding passes for the next flight, stood in the line I WAS TOLD to wait in, got yelled in the face by the airline associate, who seemed to have had it for the day, and was told to go to the end of the next available line and wait there. When it was my turn, I was told I was too late to board. And this was my fault, how?!?!? Going where I was told and waiting where I was told (and remember, this was the airline folks who told me to do this, not my own idea). yeah, I guess I'm a real idiot for asking for help and getting bad information. 2 - READ THE PREVIOUS before asking the same questions over and over. As a matter of fact, just forget it. I'd retract this whole thing is I could. I followed instructions, missed my flight (which, by the way, WAS scheduled to arrive BEFORE the day of the event), and now am out quite a bit of money, because: #1 - I was told to wait in a certian line #2 - I waited in that exact line #3 - At my turn, I was rudely told to wait in the next line #4 - I then waited in that line #5 - I missed my flight and could not get another to my destination in time for the event (or even for the "after celebration", which I would have been at the DAY BEFORE, had it not been for the United Airlines employees (as previosuly explained. Please read previous). Now, I'm just tires of repeating myself over and over again and will not answer any further stupid questions I have answered too many times already by people who are either just trying to make me angry, or make me look stupid so they can feel good about themselves. This is simple. I was treated badly by a company, and am now out of my hard earned money because of it. I could care less, how many millions of times other people have had such wonderful experiences with that company. I did not. It was poor and I reget using that Airline, and will never use it again. End of story. I was under the umsumption that this was another attempt to resolve an issue to protect the consumer (by the way, I have NEVER gotten a straight answer in the 4 months I've been trying to contact United Airlines, just a generic, "we're looking into it" without ANY information". FOUR MONTHS). I had no idea this site was for people to voice being ripped off, and then to be belittled by a bunch of people who have nothing to do with the issue, but just want to stick their nose into other's business. That's it, I'm done. Take it for what it's worth. I flew United, got the shaft, and can't get resolution.

First off the OP sounds really angry and defensive. The people who are responding are just trying to get all the facts and make sure we have the story straight. You really don't need to be rude because all that will do is get people responding to your rude attitude and not to your original problem. That being said...I have had connecting flights in the past and even had to switch airlines in the process. I would always get my boarding passes in beginning, even for the flights that were on different airlines so it's really suprising that the same wasn't supplied for you. I'm sorry you had that experience but maybe next time just ask when you check-in before the first flight see if they can supply you with all the boarding passes you will need...hopefully things will go smoother on future flights. Good luck to you!

You deplaned and were boarding a connecting flight? Were you forced to wait at the end of the line at a gate or a ticket counter? Your post sounds like you deplaned, exited the terminal and security, and went to check in at a ticket counter. Why would you do that, only to have to go through security all over again? You should've gone to the gate where your flight from Salt Lake to wherever was departing. You could've checked in there, and the line would've been very short, if there was one at all. By your own admission you don't have a lot of experience travelling by air, and, because of that, your experience in SLC does not constitute a ripoff, and was caused by no one other than you.

Okay now, does anybody actualy read the string before throwing in their two cents? I guess not, judging from the comments. It's like the people who hear partof a conversation (not even applying to them), jump in, open their mouths, make fools of themselves, and create problems without knowing what the hell they are talking about. No, I'll type S-L-O-W-L-Y for those who can't understand. I had NO access to a computer for the 24 hours prior to my trip. Therefore I could NOT print out my boarding passes and HAD to check in at EVERY stop. At least that's what was told to me at the first place where the whole trip orginated (apparently, one airline cannot issue passes for another...go figure), by the first of three airlines I had to use for the trip. Like I previously said, I don't fly often and was relying on what I was a told by associated at each stop. remeber, these are the pople who are supposed to know how the system works. Finally, I left PLENTY of time to do what had to be done, and went STRAIGHT from one flight to the line to get my boarding passes for the next, waited until it was my turn at the window, got yelled at by a person (very unprofessional), and was told to go wait in the next line, by the time I got there, it was too late to board and subsequently, my flight was missed (as it was for more folks than just myself, and there was quite a few angry people). It was not my fault I was treated rudely and had to wait extra time because an employee was having a bad day and couldn't perform their job. It had NOTHING to do with "poor planning". But, thank you to the other person who sent "for the future" advice. Out of all the comments, that was one that was actually helpful.

To anybody who has to change airlines during a trip: To prevent similar problem, use the on-line check-in option that every airline provides. You can print out your boarding pass 24 hours before your departure time.

I did not go directly to the gate, because I am not a frequent flyer, I have flown less than five times in my whole life, and have never had a flight with so many stops. More importantly, When an employee of the airline tells me to go wait in a line, I expect that person to know what they are talking about, and figure that's what I should do. When the guy at the next window asked me why I waited in the line, I told him the same thing, "the lady at the other window told me to come wait in this line". Aren't your employees trained to do their job efficiently? I know people have bad days, but that is no excuse for acting poorly and causing an issue like this.

I did not go directly to the gate, because I am not a frequent flyer, I have flown less than five times in my whole life, and have never had a flight with so many stops. More importantly, When an employee of the airline tells me to go wait in a line, I expect that person to know what they are talking about, and figure that's what I should do. When the guy at the next window asked me why I waited in the line, I told him the same thing, "the lady at the other window told me to come wait in this line". Aren't your employees trained to do their job efficiently? I know people have bad days, but that is no excuse for acting poorly and causing an issue like this.

I did not go directly to the gate, because I am not a frequent flyer, I have flown less than five times in my whole life, and have never had a flight with so many stops. More importantly, When an employee of the airline tells me to go wait in a line, I expect that person to know what they are talking about, and figure that's what I should do. When the guy at the next window asked me why I waited in the line, I told him the same thing, "the lady at the other window told me to come wait in this line". Aren't your employees trained to do their job efficiently? I know people have bad days, but that is no excuse for acting poorly and causing an issue like this.

I did not go directly to the gate, because I am not a frequent flyer, I have flown less than five times in my whole life, and have never had a flight with so many stops. More importantly, When an employee of the airline tells me to go wait in a line, I expect that person to know what they are talking about, and figure that's what I should do. When the guy at the next window asked me why I waited in the line, I told him the same thing, "the lady at the other window told me to come wait in this line". Aren't your employees trained to do their job efficiently? I know people have bad days, but that is no excuse for acting poorly and causing an issue like this.

From the sound of your story, you ... (1) Failed to allow enough time to check in at the airport before your departing flight, considering such things as waiting in line, going through security, walking to the gate, etc., AND (2) Failed to allow any leeway in your travel dates for the wedding, considering things such as travel delays, inclement weather, etc. POOR PLANNING ON YOUR PART DOES NOT CONSTITUTE A "RIP OFF" ON THE PART OF THE AIRLINE.

Well, I fully expected to see inane comments of other people who "didn't have an issue after millions of experiences". Why these don't get edited out is beyond me. Sorry, but your wonderful experience(s) do not change the fact that I had an issue whatsoever. To answer the questions posed: 1. I did not, in fact get all the boarding passes "up front" for all flight, because it was different airlines, so I HAD TO visit ticketing windows at every stop. The ONLY place I had an issue was the thrid stop (United Airlines), and yes, there was a window. Not in the coventional sense, but a hinged partition, closing the opening between the consumer and the airline associate, as seen in banks, and it was slammed shut in my face. 2. Well, I pretty much answered the other question to, excpet, no Expedia merely sells the tickets, they are not responsibe for the boarding passes, OR whether or not the airlines deliver their service. As a final note. I fully realize that not everybody has had a bad experince with this airline, or they wouldn't still be in business. the purpose of this site is not to throw mud at eachother over an issue. It is to address real issues that have caused a problem for people. So, if you just want to send rebuttles, making you think you sound smarter than the person with the issue, or trying to demean them, maybe you should stop wasting this resource and go to some chat room where such behavior is tolerated.

What window did you need to go to on a layover? If the trip is booked on the same airline, don't your bags get checked through to destination? Maybe it's Expedia that wronged you by not booking you properly. Details please.

I have taken many, many flights with connections, some trips as far as to Japan, and I always had all tickets for all of my connecting flights at the beginning of my trip, and I always went directly to the gate for my next connecting flight. And the airline staff at the gate NEVER "rudely slammed the window shut in " my face. There was no window!