Complaint Review: united airlines - Internet

I MOVED TO BEND OREGON A FEW MONTHS AGO TO HELP TAKE CARE OF MY MOTHER.

I AM 55 YEARS OLD, AND ON THE 29th OF OCT, MY EX-GIRLFRIEND CONTACTED ME AND

SAID SHE WAS STRANDED IN PHOENIX ARIZONA AND STAYING AT A SHELTER AND WOULD

I PLEASE COME AND GET HER. SHE IS ALSO PREGNANT WITH MY CHILD AND DUE IN MARCH.

I DON'T HAVE MONEY TO SPEAK OF, BUT I GATHERED ALL I COULD COME UP WITH AND GOT

A PRE-PAID VISA CARD FOR THE TRIP (FLIGHTS,MOTEL,EATS AND ETC.). THE EARLIEST FLIGHT

I COULD GET OUT WAS UNITED AIRLINES OCT,31 AM. I BOOKED A FLIGHT FOR $263.64 AND FLEW

OUT ONE WAY TO PHX. WHEN I ARRIVED THERE AND GOT TO A MOTEL AND CHECKED IN I THEN

REALIZED THAT SOMETHING WAS WRONG WITH THE BALANCE ON MY CARD AND CHECKING IT

I FOUND OUT THAT UNITED HAD TAKEN TWO FARES OF $263.64 OFF MY CARD WITHIN A MINUTE

APART FOR THE ONE WAY FLIGHT, SO I CONTACTED UNITED AND EXPLAINED THE MISTAKE AND

WAS TOLD TO CALL THE NEXT DAY BEING IT WAS SUNDAY. AFTER TALKING WITH THEM THAT DAY

I DECIDED TO BOOK MY RETURN FLIGHTS THREW ALLEGIANT AIRLINES FOR THAT FRIDAY AND PAID

FOR THEM WITH MY CARD. THE NEXT DAY I CONTACTED UNITED AS I WAS TOLD TO AND HAD TO

EXPLAIN IT ALL OVER AGAIN. I WAS THEN TOLD THAT BY A SUPERVISOR AFTER EXPLAINING THAT

EVERY PENNY I HAD WAS ON THAT CARD AND WHY I MADE THIS TRIP, THAT I WOULD HAVE TO GO

ONLINE AND REQUEST A REFUND WHICH WOULD TAKE 5-7 DAYS TO RECIEVE. I EXPLAINED MY

SITUATION TO THE SUPERVISOR AGAIN AND THAT I COULD'NT WAIT AND EVERYTHING I HAD WAS

ON THIS CARD. I WAS THEN TOLD I WOULD BE CONTACTED WITHIN AN HOUR, I WAS NOT BUT SHE

DID GET THE MISTAKE BACK ON MY CARD AND I WAS THANKFUL AND RELIEVED. THIS BEING MONDAY

AND 4 DAYS TILL OUR FLIGHTS WE WENT TO SLEEP. I GOT UP THE NEXT MORNING AND WENT TO PAY

ANOTHER DAY AT THE MOTEL AND MY CARD WAS REJECTED WHICH WAS IMPOSSIBLE, SO I CALLED

ON THE CARD AND SPOKE WITH THE BANK AND WAS TOLD THAT AFTER UNITED REPLACED THIER MISTAKE

THE DAY BEFORE WITHIN A COUPLE OF HOURS THEY TOOK TWO MORE FARES OFF MY CARD AND A

$25.00 CHARGE FOR SOMETHING I HAVE NO CLUE WAS FOR. FRANTICALLY I CALLED UNITED AGAIN AND

EXPLAINED WHAT HAD HAPPENED AGAIN AFTER THIER FIRST MISTAKE AND WHAT THEY HAD DONE, I

ALSO TOLD THEM MY SITUATION AGAIN AND WAS TOLD THAT I WOULD HAVE TO GO ONLINE AND REQUEST

A REFUND FROM THIER REFUNDS DEPT. I EXPLAINED THAT I COULD'NT AND THAT THEY HAD TAKEN EVERY

PENNY I HAD OFF MY CARD AND THAT THIS WAS THE SECOND TIME THEY HAD MADE A MISTAKE ONLY

NOW THEY HAD TAKEN EVERYTHING AND THAT WE WERE ABOUT TO BE THROWED OUT OF OUR MOTEL

ROOM AND IT WAS THREE DAYS TILL OUR FLIGHTS OUT THAT IT WAS 45 MILES TO THE AIRPORT AND

NOW WE DONT HAVE ANY MONEY, NO WAY OF GETTING ANY AND NO WHERE TO GO. I AGAIN WAS TOLD

TO GO ONLINE AND FILE AND WAIT 5-7 DAYS. WE WERE THROWN OUT OF THE MOTEL ALL THOUGH THEY WERE

NICE ABOUT IT BUT THEY ARE IN BUISNESS AND I UNDERSTAND. SO WITH THE $11.00 I HAD IN MY POCKET I

GOT MY GIRLFRIEND BACK TO WHERE SHE WAS, AND I STAYED ON THE STREETS WITH NO MONEY TO EAT AND

NO WAY OF GETTING ANY FOR 3 AND A HALF DAYS. MY MOTHER IS ON DISABILITY AND BARELY MAKES IT BY AS

IT IS SO I HAD NO OTHER RESOURCES AND ONLY KNEW MY GIRLFRIEND THERE. IT WAS NOW FRIDAY, 48 MILES TO

THE AIRPORT, AND OUR FLIGHTS TOOK OFF AT 8:30am AND I WAS STILL STRANDED, MY GIRLFRIEND WAS SCARED

BUT AT LEAST SAFE. SOMETIME AROUND 11:30 am - 1:30pm I'M NOT SURE UNITED PUT SOME OF THE MONEY BACK

ON MY CARD BUT IN NOWAY NEAR ENOUGH TO GET EVEN ONE FLIGHT BACK HOME LET ALONE TWO AND A TAXI.

THIS IS NOT RIGHT WHAT WE HAD TO GO THREW AND I NOT ABLE TO EVEN EAT FOR THREE DAYS I WAS HUMILIATED,

HUNGRY, EMBARRESSED, SOME WHAT SCARED, WAS TOLD I COULD'NT SIT AT A PARK AT NIGHT BY THE POLICE ALTHOUGH

THEY WERE UNDERSTANDING THAT STILL DID NOT HELP MY SITUATION, I HAD TO SCRAPE WHAT I HAD LEFT AND WITH WHAT

MY MOTHER DID'NT HAVE TO SPARE I GOT ENOUGH FOR A TICKET WITH ALLEGIANT AIR BACK TO BEND TO TRY AND GET THIS

STRAIGHTENED OUT. MY GIRLFRIEND IS STILL THERE SCARED AND VERY ANGRY, AND I CAN'T GET NO RESOLUTION TO THE

LOSS WE HAVE INCURRED THREW THIS WHOLE MATTER. I LOST EVERYTHING WENT THREW A NIGHTMARE, WENT HUNGRY,

SLEPT ON THE STREETS, LOST MY FLIGHTS, MY GIRLFRIEND IS STILL STRANDED PREGNANT AND SCARED AND I CAN'T GET

NO HELP. I DON'T KNOW WHERE TO TURN FOR HELP AND I'M POOR AND DON'T HAVE MONEY FOR AN ATTOURNEY, BUT MOST

OF ALL I DON'T HAVE THE TIME TO WAIT CAUSE SHE'S STILL STRANDED. PLEASE GIVE ME A DIRECTION AN AVEANUE OF SOME

SORT THIS IS JUST NOT FAIR THEY GET AWAY WITH THIS. THANK YOU SO VERY MUCH FOR TAKING THE TIME TO READ THIS.