Complaint Review: United Laboratories - St. Charles Illinois

I don't recommend this company. I would choose State or Chemsearch.  Management is the worst. Management is whoever wants the job this quarter.  You will be sorry you ever heard of this company. I truly believe this company will fold in 5 to 10 years. The two bigs things are they are out dated and very confrontational with their employees.  If you don't believe me, just check their responses over the internet.  

The reason that so many people are unhappy with United Labs Inc. is because they are unprofessional and deflamatory. Also any employer who believes that there training program is perfect is not very good at staying with the times. Also for such a great "employee owned company" why would he be that surprised he has many critcs in many places! Just go to any search engine and look them up. It's sad that he's sooo angry when he apperently didn't look for himself!

We were recently directed to your website and this post by a potential applicant (see Josh) for employment with our company, United Laboratories, Inc. I must tell you that we were quite disappointed by this and, frankly, surprised that you would allow posts such as this without first checking the validity of the claims contained therein. In fact, I would say it borders on irresponsible. The classification of corrupt companies and the phrase Sales Recruiting Ripoff are not only offense, they're plain and simply false. First, I would like to begin with a little background on United Laboratories, Inc. United has been in business since 1964 and we presently employee over 300 people in North America. We are headquartered in St. Charles, IL which is also the location of our primary manufacturing operation. We also have satellite manufacturing plants in Reno, NV and Downsview, Ontario. Our average employee tenure is well into double digits with roughly 20 percent of our workforce has been with us for 20 years or more. Next, I would like to specifically address some of the claims in the post by Bigt890. There are some shreds of truth in some of what this individual states, though they are few and far between. The recruiting process he notes is fairly typical. Due to the expansive geographical nature of our customers (both existing and potential) we have a large sales force200+ strongscattered throughout the US and Canada. To fill geographical territories, we do indeed regularly recruit, hire and train new sales representatives. Since we don't have sales offices in many territoriesit wouldn't be financially feasiblea recruiter will typically meet an applicant offsite for interviews and hiring. We do indeed offer a comprehensive training program and a generous base salary package. If you will note, Bigt890 says he received 6 training days in his first month. That means, a field trainer worked with Bigt90 in his territory 30% of the time during his first month with the company. Field training is also augmented by a correspondence education course as well. I would challenge Bigt90 on his inference that he did not receive adequate training (though he did not come right out and say that). Can you imagine any other career where a trainer/manager would spend 30% of their time with an individual training them? When an applicant applies and later accepts a job, there is some assumption on the part of the recruiter that the individual is capable of actually doing the job. Apparently in this particular case, the only selling Bigt890 did was to his United recruiter. As far as the 15 page document referenced, I believe Bigt90 is speaking of our Sales Policies and Standard Operating Procedures. We ask newly hired employees to sign that to make sure they have read and understand the contents therein. It's more of a measure to educate and protect the new employee than to be a legally binding or punitive document. At this point, the transition from management of Bigt890's sales manager is somewhat irrelevant, though it was unfortunate that there was a lack of communication with Bigt890especially in reference to his compensation. Based upon the post, it appears United quickly rectified the situation prior to Bigt890's departure. In reference to the $400 chargeback: As a commission sales representative, there always exists the potential to write sales orders to customers that don't actually authorize them. We rely primarily on the integrity of our sales force to assure this doesn't happen. However, on occasion it does occur and therefore we hold accountable the sales representative that writes the false order. Finally and perhaps the most important point of all pertains the last statement of this post. Specifically, Bigt890 finishes with a cautionary statement in reference to our recruiters and claims that they will say anything and they prey on people who need a job. Our recruiters will offer the promise of very viable opportunity for those looking for a lucrative career. It's not their fault of the applicant falsely represents him or herself and can't fulfill the requirements of position. As I noted at the outset, we have hundreds of successful sales representatives all over North America who would attest to that. If any reading this post would like to discuss this further, I would welcome that opportunity. For more on United Laboratories, you may access our website at www.unitedlabsinc.com. Dan Young Vice President United Laboratories, Inc. 1-800-323-2594 dyoung@United Laboratories, Inc.