Gary
Ilwaco,#2Author of original report
Wed, March 19, 2003
Well, after lots of emails and telephone calls, A gentleman from the insurance compamy for UPS called and assured me that they would accept the responsibility for the lost items. The kicker was a summons to their Atlanta headquarters to appear in our local district court small claims dept. on April 8th.(filing fee of $10, registered mail to send summons $5) I have received payment for the items, including expenses for filing and mail fees. The biggest problem in dealing with this company is the fact that you never get to talk to the same individual twice, and although you can hear them entering all of the information into a computer, there is never any record of previous calls. I would suggest that UPS modify their claims dept. to give a more personal touch to claims calls, and come up with a better method of recording these calls.
Gary
Ilwaco,#3Author of original report
Sat, February 22, 2003
Filed for claim in small claims court this morning and then mailed the summons to UPS registered mail, went about my business during the day and when I got back to the office this evening, the shipper's representitive was on the voicemail, informing me that some guy from the insurance co. for UPS has agreed to pay for my claim. Now all I have to do is fax the shipper a price and they will pay for the claim,,,,,,,yeah right,,,,,I'll believe it when I have the check in hand.......
Robin
Waldron,#4Consumer Comment
Fri, February 21, 2003
Good luck with your case. The picture you took should help you anyway if you can get documentation from the receiver that the item was delivered in something else entirely. Please let us know if you get anywhere with this. I had a friend who needed to ship a computer and UPS said the only way they would insure it was if they packed it, due to the fragile nature of the item. Fine; UPS packed it (for a fee, of course). The computer arrived with the boxes crushed, monitor screen broken and parts shaken apart inside the computer cases. No settlement was ever reached. Why? "Improper packaging"!! Go figure
Gary
Ilwaco,#5Author of original report
Fri, February 21, 2003
As a matter of fact, I did take a photo of the parcel after I had finished the packing, but alas before I took it to the shipper. Am filing a small claims action this AM in the local District court.
Robin
Waldron,#6Consumer Suggestion
Thu, February 20, 2003
When shipping high-value or precious items UPS, take a picture of your packaging. Preferably in their office (someplace that is readily identifiable as the shipper's office) with shipping label already attached. It is hard to get UPS to pay damages, EVER, even when they packed the item themselves! Protect yourself with photographic evidence.