- Report: #1386381
Complaint Review: United Transportation Moving & Storage - Nationwide
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Author Confirmed
Why?
United Transportation Moving & Storage
Nationwide, USA
Phone:
888-668-3220
Web:
http://www.unitedmovinginc.com/
Categories:
Business Rating:
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United Transportation Moving & Storage United Transportation Lost, presumed stolen items, damaged items, delays, increased costs Woodland Hills Nationwide
We are currently in a battle with the company- Here's an email that I sent to the company explaining what issues we have had during our move with United Transportation- which I would not reccomend that any one use them, use PODs, at least you know your stuff will be safe, and you packed it yourself, so if anything is broken, you have yourself to blame. To Whom it may concern, This email is to let you know that we are missing items (5 boxes and 1 bike: 48/53 boxes), and that a number of our items were/are damaged directly from your handling (I can provide pictures if needed). It appears that the packing directions on the boxes (top, fragile, do not stack) were completely ignored, in fact, they were challenged. Items from one box actually got transferred to another box, how does that even happen? Another box looked to "ransacked" as neat folded items became unfolded, cling wrapped items were open, tape was cut, then re-taped and the box looked to be pried open. My wife is currently looking for her jewelry box, and somehow jewelry was scattered throughout the badly damaged box- theft is coming to mind here, she is currently quite upset as some of the jewelry was worn on our wedding day, and some other items were family heirlooms. In addition, we were notified the day of, not the day before that we were going to receive our items (I was told 72 hours notice)- communication from United Transportation has been lax, and we both find this very frustrating as we found your company very attentive to gain our business, but that attention disappeared once you had our money and property. On top of the damaged, missing items, as well as the lack of communication, there was a $700.00 jump in transport costs that I feel we were coerced into by your pick-up driver into (same number & size of items- how does that make sense??)- We felt that we had our backs to the wall as we couldn't move our move out day another day, as your pick-up date was already pushed back by your driver/dispatch one day past promised pick up (6/30). The pick-up driver also verbally promised that our items would be delivered somewhere between the dates of 7/10-7/13/17, which didn't happen. The day delay in pick-up, which has cost us more money in rent while the delay in delivery has made our stay in our new home quite uncomfortable- this has also caused me to miss work as I had my tools shipped with the rest of my belongings. I have taken the pick-up delay and the price jump in good stride as I was assured that my items would be treated with respect and care and delivered on time, which, they obviously weren't On the day of delivery, I was promised a team of "professional movers" to off-load the truck. Instead we got one driver, with his daughter to off-load the truck, in which I ASSISTED. I felt bad for your driver as he was by himself, he had worked a long 18 hour day the day before, was operating on 4 hours of sleep- which I am sure is against DOT's HOS regulations. Recap: * Delayed pick-up (scheduled 6/30, actual pick up 7/1). * $700.00 jump in cost for the same amount of items and cubic footage? * A total lack of communication. * Delayed delivery (promised 7/10-7/13/17, arrived 7/16/17) * Missed work. * Lack of labor: one person (driver) to off load, I had to help- compensation? * Missing items from the boxes we currently have in our possession: Jewelry box - Theft? * Missing Items: Bike with mint condition green brooks saddle and 5 boxes. * Damaged items incurred directly from your handling of boxes: broken plates (Heath), damaged books, etc. * Damaged items incurred directly from your handling of items (Damaged shelving unit, side tables, coffee table, etc.) I expect an immediate, and very thorough response to this including an immediate plan of action on how you are going to proceed. I also suggest that someone in your company review your mission statement on your website, correlate that with my experience and get back to me. We are very seriously considering legal action. They also are super coercive on pick up and will not offer you full coverage, saying that they don't provide it. By law they have to provide coverage, unless you pick option 2. PICK OPTION ONE on coverage. Don't listen to a word their "pick up manager" says. Read the forms carefully and make sure no one touches your stuff until it you have read every form. These guys are manipulators of the worst kind and they will treat your stuff with absolutely no respect. Pending action on United's side, so we will see what happens.
