Christy
Largo,#2UPDATE Employee
Thu, August 09, 2007
Our services offered do not have hidden fees associated with the membership benefits. The search and processing fee is included in with the set priced resort week rates; we explain to our members how the total cost is broken out. The bonus week accommodations are complimentary; the members are still responsible for the search and processing fee. The resort guideline located in the member book which is part of the membership purchase agreement clearly states the guidelines for both resort and bonus weeks. The mini vacations are complimentary hotel accommodations to where they are responsible for the taxes associated with the hotel which is normally around $24.00 total. The incentive is for attending a presentation and not part of the membership purchase. If consumers did not receive their vouchers as promised we provide them with information to contact the redemption center for mailing inquiries. We fulfill all of our memberships to the fullest. All cost associated with the memberships are disclosed at the time of purchase. Our customer service department assist in making sure that our members are capable of utilizing all of their membership benefits to guarantee they receive the maximum value from their purchase.