- Report: #761290
Complaint Review: United Van Lines - Encino California
Reported By:
Marge -
Langhorne, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
United Van Lines
5460 White Oak Avenue Encino, 91316 California, United States of America
Phone:
800-780-6683-ex 302
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
United Van Lines Belongings have never shown up and Kevin just keeps saying next week. Encino, California
On June 8th my son had a motorcycle, mountain bike, fishing rod and three boxes picked up in the Vail, Co area by United Van Lines. Adam promised they would be delivered to Philadelphia, Pa in one week. Now, 8 weeks later they are no where to be found. My son had no credit card so I got involved from the beginning and helped him out with phone calls because he was working. Have lost track of how many times both of us have called. Have gotten to know Kevin who has given a $200 discount but now will no longer give anymore discounts even though the shipment is no where to be found. He just keeps saying they'll be there next week. I'd be glad to get involved with a class action suit since these are my son worldly possessions and he's become very discouraged. Can't believe a company can get away with this kind of service. I'm sorry my son didn't do more research before he called United Van Lines. The saying "You get what you pay for" rings true for this company.
2 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
Why Should They Be Held Accountable??
#2Consumer Comment
Sat, August 13, 2011
The company that moved you was NOT United Van Lines. The company that performed your move, based on the address you provided, is 'ALL United Van Lines". There is a difference:
United Van Lines is a very large, well known, moving company with thousands of trucks at their disposal to move your shipment.
ALL United Van Lines...is not. They are a scam mover. The address you provided is not a place where a lot of commercial buildings are located; there are apartments, schools, and churches in that location. Google Earth would have revealed that.
At the end of the day, you slandered a pretty well known company on a move they didn't do. It would have been good if you would clarify that.....so others know better.
Oddly enough there is an organization on the internet the REAL United Van Lines sponsors that helps consumers called www.moverescue.com that might be able to help you if you still don't have your items. I don't throw that out there to promote them, but to help you if the scam mover still haven't done the delivery. Additionally, there is another reputable, well known mover, whose headquarters is in Aurora, CO. That office is obviously their best office and would have done a great job as well.
I understand your son did not research the mover before choosing a mover....I hope others take away how important doing research is.
Marge
USAStill Not Here
#3Author of original report
Wed, August 10, 2011
Its now been 9 weeks and my sons shipment still isn't here. United Van Lines needs to be help accountable.
