Scottsdalegirl
Scottsdale,#2UPDATE Employee
Mon, October 20, 2008
All financial aid information is thoroughly discussed before you start your first class with your financial aid counselor during your welcome call. If you are confused about any of the information that was provided to you, call/email your finance counselor. If you feel you are unable to get in touch with your FC, you can call the main line 800-545-6042 and ask for any FC to discuss your student file. Furthermore, you have all documentation on your student website. Your enrollment counselor or tech support (866-334-7332) can assist you if you are unable to locate the information on your student webpage. Also if you would like any of your counselors managers names and numbers, these are also all available to you by calling the main line. To recap...you can get the information you are looking for by... 1- Contacting your finance counselor 2- Contacting your enrollment counselor 3- Calling customer service at 800-545-6042 4- Calling tech support at 866-334-7332 5- Looking at the top of your webpage that you log into every day for class. As for the school not making sure that you have a computer, normally your enrollment counselor would verify you have a computer but generally it is expected that if a student is enrolling for classes online, they would only do so if they have access to a computer. I hope this helps, good luck with your education.