Mytimeaz
Bamfield,#2UPDATE EX-employee responds
Fri, October 26, 2007
I was with UPS for 14 years, most of which was spent in Management. Obviously you're not getting anywhere with the store location, and unfortunately you have some bad eggs out there hiding behind a franchise agreement. The person you want to speak with is, "The District Loss Prevention Manager". Not a Loss Prevention Manager or Supervisor; "The District Loss Prevention Manager". Call the local Customer Service phone number from your local phone book. I realize this will not be a local call, but that won't matter. The information will be routed to the correct person. Indicate you wish to file a complaint and specifically request that The District Loss Prevention Manager contact you. Be sure to emphasize at this point that he/she is the only person you wish to deal with. You should receive a call the next business day even if he/she is out of town. In that event, a Supervisor should call and let you know when he/she should return. If nothing transpires, which I believe is unlikely, call and complain again. In my day complaints were dealt with swiftly and seriously! And most especially when elevated to this level. Hope this helps....