- Report: #1457624
Complaint Review: US AutoParts - Carson CA
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US AutoParts
Carson, CA, United States
Web:
www.usautoparts.com
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US AutoParts US Auto Parts Network LOW INTEGRITY. LACK OF CUSTOMER RESPONSIVENESS Carson CA
** WARNING** ** CAUTION** I purchased a rear bumper replacement insert for a 2014 BMW. I compared several vendors and although Auto Parts Network was not the least expensive, the representative assured me that it was the highest quality, so on his word, I went ahead and paid the higher price. I had the part professionally installed by a local body shop.
When I picked up the vehicle I noticed that the part I purchased from Auto Parts Network did not fit properly and left an exposed gap between the bumper and inner panel. When I contacted Auto Parts Network I offered to send photos of the inadequate-fitting part. They said they didn't need to see photos, but they did ask me to get an estimate from the body shop on the cost of labor to remove the inferior quality part.
I received the estimate and forwarded it to them. Then, after promising (at least twice) to get back to me with a solution, I waited another week and called them again, just to have to explain my case to yet another representative. The agent kept putting me on hold and consulting with his "team" regarding a solution to the problem. This kept going back-and-forth for around 35 minutes. During this time they kept offering me partial refunds (starting at $32 for my total out-of-pocket investment of around $200).
At one point they offered to pay for the labor only ($93.) but not reimburse me for the defective part. When I asked what I would do with the previously installed defective part, one of their suggestions was that I consider re-selling the (defective) part to someone else! After I became fully convinced that they had no intention of reimbursing me for the whole amount, I authorized a refund for the invoice cost I paid for the part.
PLEASE THINK TWICE BEFORE DOING BUSINESS WITH THESE PEOPLE! There are LOTS of auto parts vendors to select from out there, I would advise you to select one with higher integrity and greater customer responsiveness.
