- Report: #211162
Complaint Review: US Autoparts - Carson California
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Author Confirmed
Why?
US Autoparts
17150 Margay Ave. Carson, 90746 California, U.S.A.
Phone:
888-827-6976
Web:
N/A
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US Autoparts gave my dealer bad info, gave me a reduced refund Ripoff Carson California
I will never shop with US Autoparts again. First of all, my dealer called US Autoparts to make sure the item was what I needed and the US Autoparts person totally agreed with him and said that it was the shock he needed. I get the shock and my dealer says it is the right part # he got from your parts department but it is not the right shock and it is not what the parts person said it was. I called your customer service to get directions for returning the part and the customer service person keeps asking unrelated questions about the make of the car (like I am ordering a part, not returning it). I answered all of the questions as to the make of the car, etc. and then she wants the VIN #. I told her that all I need is the procedure for retuning the part. I do not need to give her any info and I can't readily get VIN # because the car is still at the dealer because your part didn't work. I told them that I was not going to go to the dealer to get it and I want to return the shock. She then says if I do not give her the VIN # of my car, I must pay the shipping. I was appalled at this treatment in this day and age when most companies are trying to improve customer relations. I finally said "look I will pay the postage, just tell me how to return it." I then mail it back UPS and it comes back to me. I take it to the UPS store and they say it looks like it was not either delivered or accepted. I had them send it again and now you folks have the audacity to e-mail me and tell me you will give me a PARTIAL REFUND!!!! You are incredible. All this adds up to deceit and poor business. I am reporting you to the Better Business Bureau, badbusiness.com., and the association of used parts dealers of America. This is, by far, the worst I have ever been treated by an on-line business.
Bob
Lexington, Kentucky
U.S.A.
Bob
Lexington, Kentucky
U.S.A.
3 Updates & Rebuttals
Matt
VACAVILLE,California,
U.S.A.
YOU'RE NOT THE ONLY ONE
#2Consumer Comment
Thu, May 10, 2007
ABOUT THESE FELLAS COMMENTS,WELL...WHATEVER,I THINK THAT A COMPANY OF THIS SIZE SHOULD HAVE IT TOGETHER ENOUGH TO GIVE US WHAT WE ORDER,IN A TIMELY MANNER.MY EXPIERIENCE IS THE SAME AS YOURS WITH THESE PEOPLE.IF THEY COULD NOT GIVE MY WHAT I WANTED SIMPLY TELL ME SO AND I WILL GO ELSEWHERE.THEY DID'NT THEY WANT TO GET YOUR CASH THEY NEED TO BE PUT OUT OF BUISNESS SO THE INTERNET WON'T BE POLLUTED WITH THESE SUB-PAR COMPANIES.SURELY I COUL'NT DO MY JOB THAT POORLY OR I WOULD BE FIRED I EXPECT THE SAME FROM THEM.NOT TOO MUCH TO ASK.MAN,YOUR NOT ALONE MY FRIEND.
Mike
Radford,Virginia,
U.S.A.
Why are you talking to them at all
#3Consumer Suggestion
Fri, September 15, 2006
When you have a dealer or mechanic change a part on your car, you should always have them also procure the part for you. This avoids any headaches you may have with selecting a reputable supplier for the part and dealing with them if they prove to not be reputable. The dealer will handle all of that. You pay the dealer for the complete job, parts and labor. If the part fails later, you don't have to argue with a supplier, just go back to the dealer as your warranty is thru them. Yes the dealer will mark up the price of the part...sometimes a lot. (Now you see why.) But that is often worth it compared to what you're going thru now.
Marc
Makaha,Hawaii,
U.S.A.
Why not just give them your VIIN?
#4Consumer Comment
Fri, September 15, 2006
It's on you car title, and on the registration that you are supposed to have on you. When I order parts for my Astrovan, they ALWAYS ask for the VIIN because it makes a difference in the parts they will give me. Not all vehicles are the same, and parts change in mid-run or different factories. Sounds like they were trying to resolve a problem, if not for you but for the next customer down the line, and you wanted a fight because of a detail in a parts book that they didn't print. Please don't use them again, I'm sure they can't afford to have you as a customer.
