Complaint Review: US Bank - Bettendorf Iowa

I too have had overdraft fee's wrongfully charged. I set up bill pay and US bank sent it out early and the company that they sent it too cashed it 5 days early. I called to contest the fines and they took it off. But other fines resulted in it without it being reversed. On top of that I went to my nearest branch and the branch manager couldn't do anything because I didn't open it up at their location. The location I opend it up was 200 miles a way. My wife used to work for them and Branch managers can transfer accounts to their branch. Instead all she gave me was the phone number and said there was nothing you can do. They do treat you like your stupid and a little kid. All they care about is the bottom dollar. FYI if you have a negative balance and nothing went through yet get overdraft fees the next day. But if you have a positive balance and you do somthing that day and becomes negative. Even though your current is in the positive. Fee for every transation, which is 35 then 37.50 after five, not to mention 8 dollars a day after the 3rd business day negative balance charge. Be careful and know if you overdraft and put money in and its positive it may be negative because thier draft fees are a day late. As for five star service when you call and complain or resolve a sitiation all they do is find a way to pass it off. Some five star service. I would stay clear of US bank and go for a local one. Except bank of america its the worse customer service and caring for their customers. Steve. P.S. My wife left because the tellers were nosey and mean. A couple of them would memorize customers accounts and say stuff bad about customers with low accounts. on top of that look at customer's accounts after they left. During training the lady who trained her would say How much money do you think he/she has?

First of all, the poster did recieve notification of hold. He was notified at account opening that there would be a 5 day hold. This is pretty standard for new customers at any financial institution, and lasts for 30 days to 6 months depending on policy. The teller was correct in telling you that if teh check is cashed, then deposited as cash, you will get immediate credit. Where you went astray is assuming that because you got cash back it meant that the check was cashed. If you had available balance in the account, they will give cash back against that money. Even if you don't, tellers often have the latitude to make a portion available to you, without cashing out the entire amount of the check. To do what you wanted, the teller has to understand that you want the entire amount of the check to reflect as a cash deposit. You also have to understand that they are under no obligation to do this. If they do it, it is being done as a courtesy. The credit union where I bank, allows their tellers to make up to $999 of a check deposit immediately available. This is probably on the generous end of the spectrum. If you storm the bank screaming that they stole your money, you aren't likely to have much success. If you calmly talk to a real person, and explain that the funds availability policy was not explained clearly to you, you may have better success. Good luck

is to cash your paycheck at the bank the check was drawn on, then deposit the cash into your US Bank account. When a bank cashes a check for you that is from a different bank, they generally place a hold on your account in the amount of the check they cashed. Typically the hold is for 24 hours, but since your account was a new one, maybe longer. When I got my new account a couple years ago, I stopped direct deposit from my old account (which I didn't close) and told payroll to direct deposit to the new one. Direct deposit, apparently, is the same as depositing cash, so no hold issue with a new account for direct deposit. Because it took some time to process, I deposited an actual check -- what would've been a direct deposit -- into my old account until the direct deposit went into the new one. So I guess I'm saying I countinued to use my old account until direct deposit went to my new one. No holds, no hassles.

Robert, Thanks for the advice and I will be far more leary in the future. One thing I would like to mention is that this was not the first check that I had deposited. I had once before CASHED my check and deposited the cash requesting a small amount to take with me. From that experience, I knew that cash was available immediately, whereas a deposited check would have the hold. This issue all started when the teller gave me cash (more than my beginning balance, which indicated to me, immediate availability). I have finally gotten word from Donovan Williams. He has reversed some, but not all, of the charges to my account. At this point, I will never deposit/cash another check at US Bank again. Although this experience has not been a total loss, it has been an incredibly long and stressful ordeal. It cost me a lot of money to learn a hard lesson.

When you open an account, you should be given a copy of the banks terms and conditions. Those are the only policies that govern your debits and credits regardless of what a teller tells you. It sounds like the way you made your request indicated to the teller that a portion of the check would be deposited with you getting the remainder in cash. It sounds like the teller did do what you asked her to do. All banks have a hold period for new accounts. It makes no sense that you could cash a check, then deposit the cash to get immediate access to the funds. Most banks, when cashing a check for an account holder will place a hold on an equal amount of funds in an account. So, if you were to cash the check, deposit the cash, there would still be a hold on the funds. There should be a section in your account terms and conditions covering funds availability that should better explain this.

Hello Laura, I read your complaint and find it to be one that caught my attention. I am a bank employee, I don't work for US but rather I work for the "stagecoach." Anyway to start with, you said that a teller opened your account? Typically, someone at banker level, or at the minimum, customer service representative, should be opening acconts, not tellers. But maybe US does it differently. Every bank is required to give you a notice of the hold. Not just verbally, but it should have been printed on your receipt if there was a hold placed. If you were given a reciept of your transaction, and it doesn't say anything about the hold, or when it would be available, You are in the right!!! Don't agree to pay any fees! Please don't tell me you left the bank without a reciept of your transaction? If so, it will be very difficult to contest the fees. Hope you saved your receipt, and I do hope that you win against US.