- Report: #367103
Complaint Review: U.S. Loss Mitigation / American Loss Mitigation Consortium - Poguoson Virginia
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Author Confirmed
Why?
U.S. Loss Mitigation / American Loss Mitigation Consortium
454 Wythe Creek Road Poguoson, 23662 Virginia, U.S.A.
Phone:
866-625-7610
Web:
N/A
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U.S. Loss Mitigation , American Loss Mitigation Consortium, Stan Schultz Used a 'bait and switch' tatic to get my money Poguoson Virginia
On April 15th, 2008 I signed up, online, to become an affiliate with U.S. Loss Mitigation. I paid my money, spoke with their representative, (Josh who is their son) and everything seemed fine.
The program I joined allowed me to submit mortgage delinquency cases to them and pay them $350.00 per case. I in turn could charge my client whatever I wanted as long as U.S. Loss Mitigation received their fee of $350.00. Everything was fine 10 days later when I submitted my first cases and asked them where to send their fee.
At that time I was told that the program I signed up for had been changed. The way the new program operated was for me to pay $49.00 (additional to what I already paid) and agree to pay them $25.00 per month. This is not what I signed up for and not what I wanted to do. Because there was only a short time from the time I signed up and the time I found they had changed their program I didn't believe there would be a problem with canceling the purchase and getting my money refunded. Well there was and as of this date still is.
The company has taken the position that I did NOT qualify for a refund because I did not submit 5 cases to them and I agree that was the condition of their refund. However my request was only based on the fact that they changed the program I purchased to something that was going to 'cost me' more money.
Once I began calling and emailing asking for my refund no one ever contacted me back. I finally contacted the BBB in their home town and as of this date they have not responded to the BBB and they report, on their web site, they are a member in good standing. We will see if that changes.
Anyone thinking about doing business with U.S. Loss Mitigation or the other name they use which is American Loss Mitigation Consortium should beware. They are definately out for your money. Any legitimate company would gladly refund money if there is a misunderstanding. Instead of refunding my money I am going to be forced to sue them which I plan on doing.
Be sure to use total and complete caution before you give this company one penny they are a ripoff by not providing me with my purchase and I do not know of anyone they have helped in solving their mortgage problems.
Bob in debary
Debary, Florida
U.S.A.
The program I joined allowed me to submit mortgage delinquency cases to them and pay them $350.00 per case. I in turn could charge my client whatever I wanted as long as U.S. Loss Mitigation received their fee of $350.00. Everything was fine 10 days later when I submitted my first cases and asked them where to send their fee.
At that time I was told that the program I signed up for had been changed. The way the new program operated was for me to pay $49.00 (additional to what I already paid) and agree to pay them $25.00 per month. This is not what I signed up for and not what I wanted to do. Because there was only a short time from the time I signed up and the time I found they had changed their program I didn't believe there would be a problem with canceling the purchase and getting my money refunded. Well there was and as of this date still is.
The company has taken the position that I did NOT qualify for a refund because I did not submit 5 cases to them and I agree that was the condition of their refund. However my request was only based on the fact that they changed the program I purchased to something that was going to 'cost me' more money.
Once I began calling and emailing asking for my refund no one ever contacted me back. I finally contacted the BBB in their home town and as of this date they have not responded to the BBB and they report, on their web site, they are a member in good standing. We will see if that changes.
Anyone thinking about doing business with U.S. Loss Mitigation or the other name they use which is American Loss Mitigation Consortium should beware. They are definately out for your money. Any legitimate company would gladly refund money if there is a misunderstanding. Instead of refunding my money I am going to be forced to sue them which I plan on doing.
Be sure to use total and complete caution before you give this company one penny they are a ripoff by not providing me with my purchase and I do not know of anyone they have helped in solving their mortgage problems.
Bob in debary
Debary, Florida
U.S.A.
1 Updates & Rebuttals
Stan
Poquson,Virginia,
U.S.A.
Misleading Post by Ex-Member.
#2REBUTTAL Owner of company
Fri, October 03, 2008
This rebuttal is structured to provide an understanding of the US Loss Mitigation's position and responsibilities of business in the area of the author's complaint. We believe the goal of this initial complaint, of course, it to persuade readers to not participate with our services. When a complaint is written coupled with anger and emotion there's a tendency to obfuscate, misrepresent, or even lie. This complaint attempts to persuade, exploit ambiguity, conceal the real facts, exaggerate, and use psychological appeals. Our services to our members (100's of satisfied active members) clearly provide two programs that a member can participate. One program allows the user to become risk free and use our name to promote business to the consumer. If there are any refunds our office would returns the funds to the consumer that are held in trust for them no risk to us or the consumer. The other program allows the member to create their own company and to provide services under a contractual and binding relationship between their client and themselves. The member then just outsources the fulfillment of the work to our organization for a very small fee of $350. If the work is unfavorable to the member's client the funds of $350 are returned to the member who would most likely return their funds to the consumer. The programs are printed on our site, independent contractor's agreements, and their backoffice in their getting started section. The program the member wanted to participated in was the $350 as stated but the member cannot use our site and name to persuade clients to hirer them to much risk. We have another optional program called branded site program' or they can chose to use or create their own site. If they have their own site no cost. If they wanted to use our branded site program to create their own site. We charge a small monthly hosting fee. No one at our office informed the member of any new program changes it has existed for several years. We are not out for the money as we refund the member's investment after they complete fifth case. We did respond to the BBB and the member did not accept the rebuttal to his concerns. Please note, we are not related to American Loss Mitigation Consortium or other names they may use. In conclusion, it is obvious this author of the complaint wanted to due business under our company name, take money from homeowners under our name, keep the majority of the fee paid by the client and send us a small fraction of what was paid by their client. This would open our organization to substantial risk and exposure to substantial fraud by a potential scrupulous member. When the member was unsuccessful in his attempt to persuade us to accept this arrangement he quickly claimed misrepresentation of our product and commanded a refund. Our refunded policy is clear and one must complete 5 cases and they receive a full refund of their investment and remain a member simple and easy. However, we did refund this former member, as we believe that any complaint should be sided with a member if there's a misunderstanding unfortunately they were not happy with the time allotted to examine their concerns. Our apologies.
