- Report: #105935
Complaint Review: USBI - Oregon
-
Author Not Confirmed
Why?
USBI
do not know Oregon, U.S.A.
Phone:
888-481-8724
Web:
N/A
Categories:
Business Rating:
(0)
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USBI appears On My Qwest Bill $5.55 charge has been on phone bill for at least past five years Have never sign up with them supposedly along distance Cannot get it off my bill Have never used service No has been able to tell me what this charge was They tell quest to bill and quest bills oregon
*Consumer Comment: USBI got it cancelled, so keep trying
*UPDATE EX-employee responds: Qwest USBI
*Consumer Suggestion: Cure for USBI ..my small business had been charged, since Feb 04, for USBI charges on my Verizon bill
*Consumer Suggestion: USBI billing ...making sure you have long distance carrier showing in their system
Have been charged $5.55 for at least five years. This is as far back as quest records show. Have never been able to find out what this charge was. Today a rep. at quest told me it was a long distance billing company. I never sign up with USBI, have been charged as far back as 1999. No one has been able to explain this charge. When I call the 1-888-481-8724 they tell me to call quest.
Quest has no record of any calls I have ever made through USBI. They will try to find out. USBI just keeps referring me back to quest. I have paid at least 400.00 in USBI charges and don't even know who they are!
Jane
97212, Oregon
U.S.A.
Quest has no record of any calls I have ever made through USBI. They will try to find out. USBI just keeps referring me back to quest. I have paid at least 400.00 in USBI charges and don't even know who they are!
Jane
97212, Oregon
U.S.A.
4 Updates & Rebuttals
A
Central,Illinois,
U.S.A.
USBI billing ...making sure you have long distance carrier showing in their system
#2Consumer Suggestion
Sat, September 25, 2004
USBI is what is called a casual billed acct, this usually happens if there is no long distance service on your phone, or if you only have state to state, or instate on your phone, there are still things like local long distance that has to be billed somewhere. If you are recieving a USBI bill what i would suggest is talking to your local exchange carrier and making sure you have long distance carrier showing in their system. Also if you do contact your long distance carrier and making sure that you have everything covered, including local long distance, it can add up very fast.
Michael
Somerville,New Jersey,
U.S.A.
Cure for USBI ..my small business had been charged, since Feb 04, for USBI charges on my Verizon bill
#3Consumer Suggestion
Thu, September 16, 2004
I have recently discovered that my small business had been charged, since Feb 04, for USBI charges on my Verizon bill. I tried contacting USBI, and got perpetual ringing and computer responses. I tried their webite, and it was useless. Finally, I contacted Verizon and they agreed to credit me back to Feb 04 for all USBI charges, and to block these charges from my account b/c "as a Verizon customer all of my calls should be traveling on the Verizon network and lines." Verizon advised that if your calls cross or enter another network, companies use USBI, a legitimate billing service for the telecommunications industry, to bill through a user's primary carrier. The fault is in the network using the USBI, not the USBI itself. The primary carrier has no way of knowing if you subscribe or agreed to pay those fees. They also recommended a call to the FCC from the consumer to track down the originator of the billings for possible fines and sanctions.
Trent
Denver,Colorado,
U.S.A.
Qwest USBI
#4UPDATE EX-employee responds
Sat, September 04, 2004
Tell qwest to do a mechanized adjustment of the usbi charges make sure that your local long distance and out of state long distance is not usbi when they do mechanized adjustment which they will do the charges will come off of your qwest bill and back to usbi this will protect your qwest credit
Terry
Anoka,Minnesota,
U.S.A.
USBI got it cancelled, so keep trying
#5Consumer Comment
Tue, August 31, 2004
I also had a problem with USBI, but qwest kept taking the charges off, I finally got a hold of USBI, and got it cancelled, so keep trying.
