Russell
Wheat Ridge,#2Author of original report
Tue, January 20, 2004
The CEO of USIGHT has hired a Customer Service Concierge Manager to clean up all the customer complaints and then report back to his office. It is unclear if The CEO really had been kept fully informed of just how pervasive the customer dis-satisfaction situation had become but it is clear to me that he has taken a bold and courageous move to get customer dissatisfaction cleaned up. After a 30 minute conversation with the new "Concierge" Manager It became apparent that this guy really does care, and wants the USIGHT customers to get the service and products they purchased, with customer success and thus satisfaction. I worked out an Agreement with Michael Evans and you should too. He has agreed to make himselve available to ANY customer that is not fully satisfied and also agreed that I could publish his number. Contact him at 1-800-544-9459 ext 1229 Now I am told there are several "Michaels" working for USIGHT so make sure you get the extension number right. As part of our agreement Michael Evans has given me his word that he will do EVERYTHING he can to correct customer complaints. And I'm pretty sure he is under order from USIGHT CEO to get it done in the most fast and efficient way. It looks good for the consumer at this point, so lets get things turned around. No more endless elevator music or excuse's, no more "Don't call me I'll call you" This "Concierge" has the "right stuff" and management backing. Let me know if you don't get honest and speedy assistance with Michael. He is a great guy but even the best of us can get bogged down with too much traffic. Michael has made his office open to me and I am only too happy call him if someone falls through the cracks! Good luck!!!!!