- Report: #29585
Complaint Review: V2Premier Viscom Technology - Chaska Minnesota
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V2Premier Viscom Technology
4064 Peavey Rd, Chaska, MN 55318-2396 Chaska, Minnesota, U.S.A.
Phone:
877-882-4562
Web:
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V2Premier Viscom Technology tech support broke my case replaced with a defective modem, messed up ports for scanner and ez cam and won't fix it consumer fraud ripoff Chaska MN
Our modem went out on our $2,000. V2Premier computer before the warranty expired.
They sent us a modem and tried to find a technican to install the new modem. It took them a couple of weeks to get a technican from BenchMark to our home to install the modem. The computer still did not work.
We then sent in the new modem and our computer in the original box as required packed with foam peanuts where the computer could not move in the box while being shipped.
When we recieved our computer back the outside case was broke, the modem wouldn't work properly, the UBS ports wouldn't respond to our scanner and ez cam II. Now a month later the modem doesn't work at all. Everything worked fine except the modem when we sent in the computer.
We tried several times to contact tech support but couldn't get through. We emailed them and their response is that our warranty expired and we need to seek a local computer store to have it repaired.
We first contacted V2 Premier on May 11. Our warranty had expired on June 25.
They said UPS damaged the computer on shipment but on the repair list it stated that the computer was packed very well. They never filed a damage claim with UPS. If they would have filed a claim I could have had my case replaced.
Has a class action lawsuit been filed against these people? What does NBC say about what is going on? Has the Attorney General been notified in Minnasota?
Please let me know what is going on with trying to stop these people from ripping off consumers of thousands of dollars for faulty computers and service.
Donna
Sparta, Illinois
They sent us a modem and tried to find a technican to install the new modem. It took them a couple of weeks to get a technican from BenchMark to our home to install the modem. The computer still did not work.
We then sent in the new modem and our computer in the original box as required packed with foam peanuts where the computer could not move in the box while being shipped.
When we recieved our computer back the outside case was broke, the modem wouldn't work properly, the UBS ports wouldn't respond to our scanner and ez cam II. Now a month later the modem doesn't work at all. Everything worked fine except the modem when we sent in the computer.
We tried several times to contact tech support but couldn't get through. We emailed them and their response is that our warranty expired and we need to seek a local computer store to have it repaired.
We first contacted V2 Premier on May 11. Our warranty had expired on June 25.
They said UPS damaged the computer on shipment but on the repair list it stated that the computer was packed very well. They never filed a damage claim with UPS. If they would have filed a claim I could have had my case replaced.
Has a class action lawsuit been filed against these people? What does NBC say about what is going on? Has the Attorney General been notified in Minnasota?
Please let me know what is going on with trying to stop these people from ripping off consumers of thousands of dollars for faulty computers and service.
Donna
Sparta, Illinois
2 Updates & Rebuttals
Donna
Sparta,Illinois,
Took every Step Immediately
#2Consumer Comment
Thu, September 26, 2002
When my computer modem went out I contacted the company immediately. I spoke to Tech Support first who tried to help but the problem was not something they had control over. They said that Viscom is the one I should contact because they were the manufacturers of the computer. They also contacted Visom and asked that their Tech's contact me about my modem and my damaged case. But there was no response from Visom. When contacting Visom if you stay on the line for a long period of time they suggest you contact them on their website. I feel that I reacted in a prompt manner and tried to contact everyone I was suppose to in order to solve my problem. You can only do so much before you need to take the appropiate action if you can not get the help you need.
barry
miami,Florida,
reporting problems early
#3Consumer Comment
Sat, September 14, 2002
my suggestion to you would be to report the problems early....i've had my problems with computer manufactors before and sometimes it takes forever to reach someone, but you have to remember that by staying on the line you can report the problem right away....knowing tech support they will document every call for liabillity, legal purposes.....i've work for gateway and bestbuy i assure you that if you would've called in right away and stayed on the line....you might've solved the issue...
