- Report: #1426514
Complaint Review: Vacasa llc. - Oregon
Reported By:
Kim -
east aurora, New York, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vacasa llc.
Oregon, United States
Web:
Vacasa
Categories:
Business Rating:
(0)
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Vacasa llc. Vacasa Switch and bait Oregon
I rented oasis at the keys (Florida home in Marathon Keys) home in Aug 2017 via HomeAway whom books for them. My vacation was for March 2017 to April 4th. I paid over 3800.00. It was booked. So I booked my flights with my 2 kids and husband, and dog ($$$) right after confirmation of rental. On Jan. 30th (Way late notice) they emailed me saying the home is not available... Without reason. I also know for a fact there was no damage after the hurricane back in September Irma. I specifically looked up government live satellite images. I still have the proof. As well as got word from people in area via web, and I even did a cold call after to make sure my rental was secure. NOT ONCE WAS I TOLD ANY Thing was going to cancel. They offered other places not even close to what I booked nor were the options even close to what I hand picked and pre paid for...MARATHON KEY. This is a classic switch BAIT after the fact scheme. Not to mention they used ALL MY PRE PAID FUNDS TO PAD THEIR BUSINESS POCKETS FOR OVER 5 MONTHS...Likely making interest ON MY FUNDS. I'm am certain they have done this to other renters as well. When I booked with HomeAway I had no idea that vacasa was the company really in charge of the rent. It turns out they have really bad reviews for the same exact issues. I asked for a refund and filed a complaint with HomeAway too. As I paid a booking fee of 196 to them too. My entire vacation is ruined. Was my birthday get away w family.. And I have 600.00 in useless tickets. No place is available in the area I chose. Not to mention they are using funds illegally. Defrauding renters of interest..and switch and baiting at last minute. Pain and suffering too.
