- Report: #1277430
Complaint Review: VACASA - Nationwide
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Author Confirmed
Why?
VACASA
Nationwide, USA
Web:
https://www.vacasa.com/
Categories:
Business Rating:
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VACASA, Roxanne, Tim Troublefield Company rents out unlivable homes with countless health and safety hazards. Big Bear, California Nationwide
This company rented me a disgusting, unlivable house for 600.00 per night. For starters, I am almost certain the house is contaminated with asbestos and toxic mole spores. In addition, the lock on the kid's bedroom did not work which left me concerened for my family's safety. I am taking them to court for false adverstising as the home provided for me and my family was in no way accurately represented in the pictures posted on their website. In writing, the company claimed they were not aware of the countless intolerable issues prior to renting the house to me. Once I brought it to their attention, they refused to give me my money back. They even wrote me a letter confirming my complaints were accurate and valid and that they rented me property whose condition was not in top condition.They also apologized for the huge inconvenience my family and I endured in a strange town and in the middle of a snow storm and still no refund.
I am taking them to small claims court.
