- Report: #5917
Complaint Review: VACATIONS EASY AS 1-2-3 - Tampa Florida
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Author Not Confirmed
Why?
VACATIONS EASY AS 1-2-3
Tampa, 33619 Florida, U.S.A.
Phone:
813-621-1400
Web:
N/A
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VACATIONS EASY AS 1-2-3! Terrible customer service
We received a free 2 day free hotel stay from a business. On May 29th I sent in the paperwork w/a $50. refundable deposit. Had to pick 3 choices, 1st,2nd & 3rd for July. My husband put in for days off. We then waited & nothing, I called & called toll calls & got answ machines that sd open at 9 when it was 9:07! The rest of the time it was busy.
I finally got someone on June 30th who informed me we were to go on the 1st & to the 3rd choice. I sd we had nothing to show this & was never informed. He sd he thought they sent an email (meanwhile my computer had crashed) The 1st came & went & no vacation, just wasted days off.
I wrote a letter to the president & told him what a mess it was for us, I sd we sent everything in in May & heard nothing & also didn't see why we had to take the 3rd choice. I told him I wanted our $50. back & that it was a terrible way to do business.
I never got a response, letter or call from him. Finally I had to call the business who gave it to me (they were very upset) & helped me get the $50. back. Terrible customer service, thats for sure & they should have a better way of notifying customers besides email!
NOTE: Rip-off Report launched a complete investigation on this particular situation and found that Mini Vacations had no control over promises another company makes when marketing their vacation coupons. Even though Mini Vacations is not responsible for another company's actions, they have been giving FULL refunds to anyone who has contacted them, and has even given more than they should have in the name of good customer service
Pease read the link below
Click here to read how MVI Marketing /Mini Vacations Inc. Refunds! MVI contacts Rip-off Report to give YOU a Refund or replacement certificates.. in the name of Good Customer Service
Click here to read other Rip-off Reports on MVI Marketing
I finally got someone on June 30th who informed me we were to go on the 1st & to the 3rd choice. I sd we had nothing to show this & was never informed. He sd he thought they sent an email (meanwhile my computer had crashed) The 1st came & went & no vacation, just wasted days off.
I wrote a letter to the president & told him what a mess it was for us, I sd we sent everything in in May & heard nothing & also didn't see why we had to take the 3rd choice. I told him I wanted our $50. back & that it was a terrible way to do business.
I never got a response, letter or call from him. Finally I had to call the business who gave it to me (they were very upset) & helped me get the $50. back. Terrible customer service, thats for sure & they should have a better way of notifying customers besides email!
NOTE: Rip-off Report launched a complete investigation on this particular situation and found that Mini Vacations had no control over promises another company makes when marketing their vacation coupons. Even though Mini Vacations is not responsible for another company's actions, they have been giving FULL refunds to anyone who has contacted them, and has even given more than they should have in the name of good customer service
Pease read the link below
Click here to read how MVI Marketing /Mini Vacations Inc. Refunds! MVI contacts Rip-off Report to give YOU a Refund or replacement certificates.. in the name of Good Customer Service
Click here to read other Rip-off Reports on MVI Marketing
