- Report: #237127
Complaint Review: Vacations To Go - Houston Texas
-
Author Confirmed
Why?
Vacations To Go
1502 Augusta Drive, Ste 415 Houston, 77057 Texas, U.S.A.
Phone:
800-338 4962 ext381
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vacations To Go Offered Specific Contract describing Cruise Cabins after full payment Delivered Inferior Contract ripoff Houston Texas
I responded to an on-line offering for an Alaska Cruise at a very low cost. After discussing the low cost cabins that were offered, and finding that they were located low down in the hull of the ship, I asked the representative, London Bradley, to send me a proposal for two cabins on a high deck of the ship.
I explained that two members of my party suffered from mild claustophobia and it was important to locate us on a high deck.
I receive an offer of suitable cabins on "the verandah deck, which is deck 6". This contract offer I accepted, and as time was fairly short I paid in full the amount requested of US$6573.88.
When I received the confirmation by email I discovered that it read, "your cabin may be located on any deck of the ship".
I immediately phoned to express my concern that the contract was not fulfilled as promised. I was offered no adjustments or correction of any sort, so I cancelled the deal. London Bradley was discharged by Vac.to go, I suppose due to this boched deal.
I received a refund from Holland America of half my money. I was advise by Vactogo that it might take a few weeks to get the balance. Eight months later I was told no refund would be made.
Miles
Delta, British Columbia
Canada
I explained that two members of my party suffered from mild claustophobia and it was important to locate us on a high deck.
I receive an offer of suitable cabins on "the verandah deck, which is deck 6". This contract offer I accepted, and as time was fairly short I paid in full the amount requested of US$6573.88.
When I received the confirmation by email I discovered that it read, "your cabin may be located on any deck of the ship".
I immediately phoned to express my concern that the contract was not fulfilled as promised. I was offered no adjustments or correction of any sort, so I cancelled the deal. London Bradley was discharged by Vac.to go, I suppose due to this boched deal.
I received a refund from Holland America of half my money. I was advise by Vactogo that it might take a few weeks to get the balance. Eight months later I was told no refund would be made.
Miles
Delta, British Columbia
Canada
2 Updates & Rebuttals
Miles
Delta,British Columbia,
Canada
Full Refund Received
#2Author of original report
Mon, March 19, 2007
I asked the CEO of the company to adjudicate my case and he provided a full refund of over $3000.00. I have received the funds and am very pleased and satisfied with the final action of Vacations To Go. Miles ****
Miles
Delta,British Columbia,
Canada
Full Refund Promised Within 3 Weeks
#3Author of original report
Fri, March 02, 2007
I received a telephonecall from Vacations To Go today saying that the CEO had responded to my request to adjudicate my case, and a cheque for full refund will be in the mail in a few days. I am very pleased, and will book my next cruise through Vacations to Go to express my appreciation for the integrity of the Chief Executive Officer Mr Fox. My impression of the company has completely changed from bad to good, as a result of his action. Even though it took 9 months to reach this outcome.
