- Report: #771760
Complaint Review: Valley Music Travel - New York New York
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Author Not Confirmed
Why?
Valley Music Travel
104 W, 29th Street New York, 10001 New York, United States of America
Phone:
888 833 1031
Web:
valleymusictravel.com
Categories:
Business Rating:
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Valley Music Travel CID Entertainment Recklessly Irresponsible and Evasive New York, New York
After paying $5,000 for supposedly VIP service at the 2011 Coachella Valley Music Festival to Valley Music Travel, a unit of CID Entertainment, we have been evaded from receiving even a status call on a claim of injury and property damage caused by an employee of the company. Our claim has been outstanding for four months and despite promises from the president to resolve we have heard nothing.
On one occasion last month, the company president offered learn the status and scheduled a time the next day to discuss. His assistant called at the scheduled time and asked for the call to be postponed for another day. He never called. We call regularly and each tme are promised some follow up, but have only heard once. If this is how CID Entertainment respond to those who pay the highest price, how do they treat everybody else?
On one occasion last month, the company president offered learn the status and scheduled a time the next day to discuss. His assistant called at the scheduled time and asked for the call to be postponed for another day. He never called. We call regularly and each tme are promised some follow up, but have only heard once. If this is how CID Entertainment respond to those who pay the highest price, how do they treat everybody else?
2 Updates & Rebuttals
Too Patient
Dallas,Texas,
USA
Resolution
#2Author of original report
Mon, November 14, 2011
We are withdrawing our posting about Valley Music Travel and CID Entertainment. The matter is being resolved through the direct engagement of a company executive.
Too Patient
Dallas,Texas,
USA
CID Entertainment dba Valley Music Travel is Negligent, Irresponsible and Evasive
#3Author of original report
Thu, September 01, 2011
After paying $5,000 for supposedly VIP service at the 2011 Coachella Valley Music Festival to Valley Music Travel, a unit of CID Entertainment, our frequent requests for a status call related to a claim of injury and property damage caused by an employee of the company have been mostly ignored. Our claim has been outstanding for four months, and despite promises from the president to resolve the matter, we have heard nothing. On one occasion last month, the company president, Dan Berkowitz, offered to learn the status and scheduled a time the next day to call us to discuss the issue. The next day his assistant called at the scheduled time and asked for the call to be postponed for another day. The president never called. We call regularly and each tme are promised some follow up, but have only heard once. If this is how CID Entertainment respond to those who pay the highest price, how do they treat everybody else?
