anteede
Houston,#2Author of original report
Wed, November 16, 2011
Finally got some satisfaction from Value Pawn. I met directly with the manager, Danny, today and was met with such niceness and willingness to help me. I was shocked to find out that someone else had claimed to be the manager and was not the manager. Danny took care of all my needs. The deposit on the TV was credited towards the DVD player and I purchased the DVD player today. I lost no money on the transactions and I am completely satisfied with the results. I brought the DVD player home, hooked it up and am completely satisfied. Looks like the problem I had with Value Pawn was just a single incidence. I have been assured by Danny that this should not happen again.
anteede
Houston,#3Author of original report
Sun, November 13, 2011
This is just an update to my previous complaint. New Manager is Danny Garcia. His response to this dilemma is that no monies can be returned, the deposit on the tv can not be used on the dvd player, and the deposit on the tv cannot be used on another smaller tv in the store. Upon reading the Texas Deceptive Trade Practice Act (TDPA), this sounds like a deceptive trade practice to me. What do you think and what can be done about this. We as consumers should start speaking up about these businesses making a profit falsely.
Donna Heimlich
[email protected]
anteede
Houston,#4Author of original report
Mon, October 24, 2011
I tried to contact Value Plus Pawn this afternoon and was told he had been fired. How convenient! Maybe I will filed a complaint with the BBB. I did talk to an attorney and was informed that it sounded like the Pawn Shop wasn't complying with the TDPA (Texas Defective Practices Act)