- Report: #1297597
Complaint Review: Vandergriff Acura - Mansfield Texas
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Vandergriff Acura
Mansfield, 76063 Texas, USA
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Vandergriff Acura Thieves Mansfield Texas
I recently traded in my GMC Sierra pickup for an Acura TLX. I had looked online and saw the new feature of most of the Acura models of not have a stick shift. So I looked at Vandergriff Acura and saw a White TLX V6, brown interior with push bottons for drive, park and reverse (the feature I liked). So I went to Vandergriff Acura and found the vehicle on their lot. I went to locate a sale person, so i can show him the vehicle I would like to purchase. The sales person was a new guy, so he referred me to his manager. The manager got all my information and of my pickup truck. I advised the manager that I wanted to do a lease, because I needed to get my payments as low as possible. He then wanted to sell me a loaner car, which they needed to get rid of. I specifically told him I liked one on the lot and went to show him which one. He said he had one exactly like the one I liked but it was a loaner car. Not once did he say let me get the keys to the car you like so you can test drive it. He then went on to tell me that a lease is the same as a regulary buy. The payments would be the same. After 4 hours of negotiating which was 9:00pm by now, I finally agreed to purchase a 4 cylinder car with the gear shift. Not the car I wanted, but I needed to get into something cheaper since I was on one income now. So we did the paperwork and I took my things out of truck. When I arrived home at 10:00pm, i remembered I had forgot my Oakley sunglasses in my truck. They were in the holder on the roof of the truck by the garage door buttons. I contacted the dealership the next morning and advised them I would go get them. When I arrived to the dealership they glasses were missing. The employee who cleaned my truck, stole my glasses. I made a Police Report with the Arlington Police Department. One of the managers offered to pay half of the glasses. I left it at that...
On April 1, 2016, I make an appointment at 10:00am to have my car serviced. I advised the service adviser that I would need a loaner or a ride to and from my home. I was brought home around 10:30. I advised the driver again that I would need a ride back to pick up my car once it was done. At 3:30pm, I received a phone call from the service advisor that my car was done. He said he would have someone come pick me up. I called the dealership 4 times waiting for some to come pick me up. My son had a game and 6:00pm and I had to call my brother to come pickup my son and take him to the game. 6:30 came around and no-one had shown up. My brother had to leave the game to pick me up to take me to the delearship to get my car. I was furious.... I picked up my car and just made the last innining of my son's baseball game.
The following day the service manager called and advised his driver's cell phone battery had gone dead so that was the poor excuse he used that they didn't pick me up..... Are you serious... that's the lame excuse for not picking up somone. What if I didn't get a ride to get my car and I had an emergency that night to go out of town????
This delearship is ridiculous....
3 Updates & Rebuttals
Problem fixed.
#2Author of original report
Tue, April 05, 2016
Of course because it didn't happen to you.... Yes life is short, that's why we need to spend at much time as we can with our kids and go to all of their games and functions. One never knows what can happen in a game/function. How many kids in football or other sports have passed out because of some health related issue... ex heat stroke, concussion... I don't want to get a phone call that my son is in the hospital with a life threatening issue, while I'm stuck at home waiting for 3 hours to get picked up.
Just like the manager said, it doesn't matter if the vehicle was relinquished, expensive items left in the vehicle should be taken to one of the managers so the previous owner can be notified. That's just good customer service.
Anyways one of the higher ups in the company called me and gave me his direct number in case of any future problems. All was fixed.
coast
Florida,USA
Relinquished Ownership
#3Consumer Comment
Tue, April 05, 2016
You surrendered the vehicle; therefore, the contents were no longer your property. You don’t really know who took the sunglasses and life is too short to whine about missing a baseball game.
Jim
Florida,USA
Still Looking
#4Consumer Comment
Mon, April 04, 2016
Where is the "theivery" you say they committed???
