Complaint Review: Vantage Auto Movers - Baco Raton Florida

I entered into an agreement and retained Vantage Auto Movers as a “Broker” for the purpose of providing State-to-State transportation service for my vehicle (Order Number 33041-MI).  As pursuant their policy, the contract was signed 14 April 2015 and service was scheduled for 27 Apr 2015-the vehicle was scheduled fourteen (14) days from the date of me placing my order.  My sale’s representative was Sam Kooby (he was one existing when the problems began to surface).  When the transportation date arrived, the “Broker” failed to schedule or provide any such service for which they were retained. 

Days went by without any semblance of professionalism or a working knowledge of the auto transportation industry.  I contacted the “Broker” (Now, by the name of John) two to three times daily in hopes of the company performing as their website and sale’s agent so charmingly advertised.  Unfortunately, after continuously proliferating unprofessional excuse after excuse, I was forced to search for an alternative solution.  This organization, Vantage Auto Movers, is enthusiastically masquerading as a “Broker” agency for the Auto Transportation industry while actually serving as a resourceful independent swindling organization.  I paid and they received their “Broker” fee for the transportation service. Vantage Auto Movers failed to provide not only the desired service as it was their responsibility to do; they failed to demonstrate the basics in customer care and service after the sale. I spoke with someone claiming to be a supervisor (Trevor) and he stated that my order was placed in a "Hold" status due to the company not being able to contact me.  Totally incorrect, no one from the company made any attempt to contact me especially since I was calling their main line and spoke to multiple individuals, mostly after being disconnected or being on hold for up to 30 minutes.

Next, it appears the employees of Vantage Auto Movers have a thought out script of what to say when the customers call and inquire about the service they have yet to receive.  Each time I contacted Vantage Auto Movers, I spoke to a different person in a (supposedly) different department (Owner-Adam, Supervisors Trevor and John, Countless Transportation personnel who refused to give their name when requested).  Each time, and word-for-word, I received their scripted answer (more than likely based on the more frequent complaints).  After checking the BBB and “Transport Reviews” website, I noticed similar, if not the same complaints (again, with the scripted answers).  They assured me that someone has phoned me to schedule service (without providing any dates or times of the apparent phone calls). Other possible “scripted” replies to be aware of: We called and someone cancelled, put the order on hold or could not reach you; you refused service; we are only obligated to take your order, we found you a transport the day you filed a complaint or requested a refund.   

Lastly, the company charges a “Broker” fee but did (does) not perform as a “Broker” in any fashion.  Their policy is “No refund given after 48 hours of contracting for service”.  Thus, if Vantage Auto Movers cannot scheduled any (pickup) service for up to two weeks then there will not be a need to request a refund within the “clause” time period: they will never return any money because of their “clause” in the contract (this is the base of their “Scam”).  Their hope is the customer will either cancel the order or just stop calling (evident by their belligerent behavior).  As a Retired Veteran and Business Owner, I can professional say that this company violates and annihilates the entrusted fabric of integrity, reliability and truthfulness.