- Report: #1249670
Complaint Review: VASA Fitness - Spanish Fork Utah
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VASA Fitness
795 E 800 N, Spanish Fork, 84660 Utah, USA
Web:
www.vasafitness.com
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VASA Fitness Gold's Gym, Paramount Acceptance Did not cancel account, charged $180 in late fees! Spanish Fork Utah
I had an account with Gold's Gym who changed to Vasa Fitness. I signed up for a month to month, no contract plan (thats what the window said on their gym). My card expired and they were not able to bill it. I had just started school and had no time for the gym anymore so I did not want to continue. I was contacted just after the card was declined by, I believe it was Paramount Acceptance, but it was a guy, saying that the card was expired and he was calling to update the card. I explained to him that I was starting school and I did not want to continue. I was not told of any policy to cancel at that time. I assumed everything was fine.
I got a call 2 days ago from a collections agency saying that I owed $180 for 3-4 months of unpaid service and fees. I told them I canceled and was not happy. I called Vasa, and talked to someone who was not able to give any information. I asked for details on the charges that equaled the $180 and she said the collections agency was the ones that handled it as it was turned over to them. I asked to speak to a supervisor to which she told me there was not a supervisor available. I said I would hold and I was placed on hold for 45 min and then sent to a voicemail. I left a voicemail and still have not heard back from anyone.
I called the collections company and asked them if I could get a break down of the charges since that is what the rep said I would have to do. They told me they do not have a breakdown and would have to put in a request to corporate which could take 30-60 days to get.. meanwhile I am being reported to the credit bureau. I first wanted a breakdown of the charges, and to speak to someone that could let me know a dispute process. I was basically told any dispute or charges would take up to 2 months to complete and I would still be penalized in that meantime.
I was told on the phone they tried to "relentlessly" contact me. I admit that I use my phone for business and I get a LOT of unknown number phone calls. If I am called during the work day I do not answer my phone (agains my companies policy) but I do answer calls after work and I return voicemails. I have listened to any voicemail that was left by a number that is not in my phone and I do not have one voicemail from anyone from Vasa Fitness or Paramount Acceptance. I called back all messages that were vague and did not leave info on who they were, just numbers, most of them were solicitation, but none of them were either Vasa or Paramount.
So the 1 time I talked to someone I told them I did not want to continue my MONTH TO MONTH (NO CONTRACT) account. If I got phone calls, I was not able to answer them, and no voicemails were ever left. I had NO idea that there was ever an issue or I would have taken care of it IMMEDIATELY! Not only should I have been told that I needed to do more to cancel when I informed them on the phone (even if it was a renewals/sales guy), but there was an obvious lack of letting me know there was an issue while they were charging me. Now I am faced with $180 for $30 of services (late fees seem a little steep to me), I am being reported to the credit bureau and I do not feel like Vasa Fitness or Paramount Acceptance handled the account correctly. I do not feel as though I should be responsible for this cost since it was their duty to cancel it when I told them I wanted to or let me know that I needed to do something else.
