- Report: #792969
Complaint Review: Verde Pointe Dental Associates - Marietta Georgia
Reported By:
Sheila Dodson -
Smyrna, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verde Pointe Dental Associates
3698 Largent way 202 Marietta, 30064 Georgia, United States of America
Phone:
Web:
http://www.drkirkkimmerling.com/
Categories:
Business Rating:
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Verde Pointe Dental Associates Kirk Kimmerling Insulted me, made fun of my pain, gave me nothing for infection Marietta, Georgia
Don't go see Dr. (if you can call him that) Kirk Kimmerling unless you enjoy pain and being laughed at. I went to Dr. Kimmerling's office to see about having a tooth pulled. This was about 4:00 in the afternoon and the receptionist said there was a good chance he could do it right away, That should have been a clue that although he's been there a lot of years (I believe they said 10) he must not be able to keep many patients. I know he doesn't if he treats them like he did me. He pulled my tooth and decided not to give me any pain medication since I told them I could not have Ibuprofen or Aspirin due to stomach problems. I really wasn't worried about it I really didn't expect a lot of pain but I was wrong. About an hour after I got home it started hurting and swelling and just got worse and worse. I called Dr. kimmerling who told me to come to his office the next day. I did and was taken back to a chair and he came in laughing at me shouting Well you had a tooth pulled yesterday of course your going to have pain ha ha! I felt stupid and embarrassed in front of several nurses and my mother. I said its swollen and it hurts a lot he looked at it and said it was infected. Then I told him it wasn't funny that it hurt so much I couldn't sleep. He said when I called him I had slurred my words, and I told him I had the gauze in my mouth he had given me. He ask if I wanted something for pain, I said yes and he left the room and did not return, I would not go back to see him if he were the last dentist on earth. His lack of caring or compassion is unprofessional and has certainly lost him mine and my families business, not to mention a neighbor who we were about to refer to him. I will not ever go to see him again.
1 Updates & Rebuttals
Amy Johnston, Office Manager
Marietta,Georgia,
United States of America
Verde Pointe Dental Strives To Provide Comforting, Quality Dental Care
#2UPDATE Employee
Tue, November 08, 2011
As a professional dental office, we strive to provide comforting, quality dental care for every patient, including this patient posting the review. Enclosed are the details from our records concerning her new patient, late day, walk-in emergency appointment.
The patient presented in our office, 4:00pm without an appointment. She was not a patient of record and our office was extremely busy. We accepted her as a patient, because she was in discomfort. The tooth was infected. The doctor performed an extraction, and offered her pain medication. She declined saying her Father was a pharmacist, and she already had a codeine prescription. She had antibiotics from a prior dentist, but refused to take medicine due to stomach ulcers.
Upon checkout, she was given a new family coupon of $100 towards her services as our gift reducing her out of pocket significantly.
She called the doctor at home. He instructed her, that her particular extraction would have some discomfort, yet would subside. She was welcome to come into the office for him to check for normal healing. She presented the next afternoon, (appointment time of her choice). Healing appeared normal, but was given a pain prescription. This visit was no charge to the patient, or any more follow-up appointments.
We do not laugh at patients in pain, and apologize to this patient if she felt we laughed.
We wish this patient the best.
