- Report: #617580
Complaint Review: Verizon Communications - Internet
Reported By:
Sunny -
Coppell, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon Communications
9999 Technology Blvd W 75220 Internet, United States of America
Phone:
972 717-7700
Web:
www22.verizon.com/Residential/aboutFiOS/Overview.htm?CMP=DMC-CVS_ZZ_ZZ_E_TV_N_X001
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Verizon Communications Bate and swift, Internet
Report Attachments
BBB complaint
June 7, 2010
Thank you for referring the complaint of blank, concerning account blank to our office for review. We appreciate your bringing this matter to our attention.
In the complaint, Ms. blank expressed concern about Verizon a billing issue with the Verizon FiOS service.
The FiOS Data was connected on 4/14/2010 and there are no notes about a 1st month free offer. The account also shows no contact by the customer about this account since it was activated. There is no call history. Verizon tried to call the customer on the contact number and the number says the call can't be completed as dialed. There was another contact number listed in the Verizon system, but when called say it is not in service. A letter was sent to on June 7, 2010 with a contact number for any further questions or concerns.
We trust this information will assist you in closing this complaint.
Thank you,
Cam Woody
Verizon Customer Advocacy
June 7, 2010
Thank you for referring the complaint of blank, concerning account blank to our office for review. We appreciate your bringing this matter to our attention.
In the complaint, Ms. blank expressed concern about Verizon a billing issue with the Verizon FiOS service.
The FiOS Data was connected on 4/14/2010 and there are no notes about a 1st month free offer. The account also shows no contact by the customer about this account since it was activated. There is no call history. Verizon tried to call the customer on the contact number and the number says the call can't be completed as dialed. There was another contact number listed in the Verizon system, but when called say it is not in service. A letter was sent to on June 7, 2010 with a contact number for any further questions or concerns.
We trust this information will assist you in closing this complaint.
Thank you,
Cam Woody
Verizon Customer Advocacy
All lies I was connected but then the router went down had to wait a 4 days. I was charged 85.24 for full month and half month. Internet stated that it was free for the first month. I called about the email stating that I am being billed 85.24 of course Verizon customer service never records it. The representative told me to call back after the bill has been received. Then suddenly I end up on an automatic payment option. I never receive a call after a BBB complaint
