Complaint Review: Verizon Sprint et al - New York New York

I have had man problems with wireless companies in the past. The worst problem was with Sprint, who jacked up my phone bill and listed calls that I did not make, costing me several hundreds of dollars. I ordered a family wireless plan over the phone from Sprint in February of 2005. I requested insurance and unlimited roaming from their service. Fast forward to June of 2005, when I was being charged for roaming. Sprint claimed that I did not order "unlimited roaming." Later that same month, my cell phone was broken during a domestic violence dispute which I reported to the police. When I went to Sprint's office in Kissimmee, FL, I was told I did not have insurance on the phone and that I would have to go to Orlando (45 miles roundtrip) to get the phone repaired. The Florida Mall, Orlando, FL, Sprint branch informed me (after waiting in line for over an hour), that my cell phone was irrepairable. But the Sprint employee did give me the business card of a locally operated cell phone company that could possibly help me. Excuse me? Either the phone could be repaired or it couldn't. Was the employee getting kickbacks from an individual cell phone repair company? Also, it was going to cost me over $220 to replace the phone. In the meantime, Sprint was charging me the monthly rate for use of the cell phone, and it wasn't even working. I went without a cell phone for weeks before I finally received a cell phone that I purchased from Ebay. After I had filed the domestic dispute charges, I was harassed by the abuser. He said his cousin, "Julia", was an employee of Sprint and he bragged that he could get her to do anything to my phone bill that he wanted. He even stole the refurbished Ebay cell phone, which I also reported to the police as well as Sprint. Sprint allowed the abuser to turn my phone back on, which gave the abuser opportunity to answer my calls and make harassing phone calls to my contacts, including my employer (the federal government), my family and friends. I reported the Sprint employee to Sprint, but because I only had a first name and cell phone number to the employee. Excuse me? Sprint can't find the owner of a cell phone in their own database? Long story short, I did call the Sprint employee and told her I was a friend of her cousin, and asked if she could help me with "fixing" a cell phone bill. She said she could, but she wasn't at work at the time; could I call her tomorrow? Of course she called the guy and figured out I was trying to prove what she was doing. So I do believe that their should be a class action lawsuit against the wireless companies. If anyone wants proof, I have my phone bills from Sprint and T-Mobile (which I will list on this site as a separate complaint), as well as the Sprint employee's first name and cell phone number. Even if she changed her cell number, someone should be able to trace the number back to the source, right?

I too am a victim of Verizon's criminal corporate practices. This is not an "ERROR" on anyone's part1 It is a direct corporate practice to deceive honest folks of their hard earned dollars! This is "ENRON" with a different name! If any attorney wants to start a "CLASS ACTION" lawsuit they can put my name at the top of the list. I intend to take legal action regardless! Thanks for your report because it helps folks stay clear of these reptilian bastards!