Jim
Utica,#2Author of original report
Fri, May 22, 2009
************Update on May 21, 2009*************** After my complaint, Asurion Cell Phone Insurance company contacted me several time and offered to replace the defect phone. They showed the passion and sincere to me as a customer. We finally had a good resolution that made me satisfied. Maybe I was unlucky before but I am sure I am luck to work with Asurion who really cares about their reputation and customer feedback. Thank you, Asurion! Jim
Bikebryan
Alexandria,#3Consumer Comment
Sun, May 10, 2009
Your complaint is with ASURION, an insurance company. Why then, are you placing the complaint against Verizon Wireless? You do realize they are separat companies, and the Verizon doesn't make any money on insurance? They are merely passing through the charge from Asurion to you. So issue a complaint here about Asurion and in the future take care on what you are doing!