- Report: #426179
Complaint Review: Verizon Wireless - Dallas Texas
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Verizon Wireless
verizonwireless.com Dallas, Texas, U.S.A.
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Verizon Wireless ,Verizon imposes megabyte usage charge of 1.99 monthly when button is accidentally pressed. IF you disable service, you cannot use your picture texting... although you pay for it with your unlimited texting. Dallas Texas
Since we added 3 phones to our service in July 2008, I noticed that our phones were being charged 1.99 monthly for "megabyte usage". I finally got around to asking what this was for & the lady explained it was for "Get it Now" & "Mobile Web". I explained to her that we don't use those services & if she were to look up the usage....she would see where the buttons were accidentally pushed. She said that there was no way for her to see that information.
I then told her that we should not be charged because our phones & buttons are very sensitive & it is easily triggered. If triggered it starts logging into it & once you see what's happening....you immediately press end. She said this was common (esp. clients with cell phone buttons being triggered in their back pockets) & she hoped things would soon change. However, to disable the megabyte usage you would lose your picture texting feature ALTHOUGH you pay for it along with the unlimited texting bill. She credited the fees back for this month only, but wouldn't be able to do anything about the others OR FUTURE errors. Of course, I'm stuck with the 2 year contract & 1.99 charge on EACH phone everytime the button is triggered.
Kedecoso
Chapin, South Carolina
U.S.A.
I then told her that we should not be charged because our phones & buttons are very sensitive & it is easily triggered. If triggered it starts logging into it & once you see what's happening....you immediately press end. She said this was common (esp. clients with cell phone buttons being triggered in their back pockets) & she hoped things would soon change. However, to disable the megabyte usage you would lose your picture texting feature ALTHOUGH you pay for it along with the unlimited texting bill. She credited the fees back for this month only, but wouldn't be able to do anything about the others OR FUTURE errors. Of course, I'm stuck with the 2 year contract & 1.99 charge on EACH phone everytime the button is triggered.
Kedecoso
Chapin, South Carolina
U.S.A.
2 Updates & Rebuttals
KathyDallas
USAVerizon's phantom data charges
#2Consumer Suggestion
Tue, September 29, 2009
Most likely it is from this questionable prcatice Verizon has. Many new phones come with icons that made it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now.
Even if you disconnect as soon as you see thats what it is doing, it doesnt matter..you are still charged a minimum of $1.99 for browsing. Very deceptive, and the reply I got from customer service was totally unsatisfactory. To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing is entrapment, and a deceitful business practice.
I would suggest filing a complaint with your state's attorney general office, and with the FCC.
Joe
Dallas,Texas,
U.S.A.
Keylock
#3Consumer Suggestion
Thu, February 26, 2009
seriously? I don't use Verizon but if you are pushing a button you are pushing a button. Did you pick your phone? If you know it's that easily triggered you could look at different models, or use the lock function to prevent unintended actions. How would they be able to look at your account and see that it was accidental? It may also be worth looking at your package. picture message packages are not always what we think. When you send or recieve a pic, it is often sent as a link, you are then connecting to the internet service to send or view it. Probably a slight rip but it's all relative. Either way, as much as it sucks if you are hitting a button and you don't mean to you are still using a service. Butt dialers should not get credits for that.
