- Report: #1205272
Complaint Review: Verizon Wireless - Nationwide
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Author Not Confirmed
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Verizon Wireless
Nationwide, USA
Web:
http://www.verizonwireless.com
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Verizon Wireless 58 complaints zero resolution that doesn't add up New York Nationwide
Im not sure what other steps to take to get some sort of help. I must say, intially I enjoyed Verizons wireless service, but it took a horrible turn in early October. I went into local corporate store to upgrade to the new iPhone 6, I was not eligible at the time, but was explained a buy back program that had great incentives. Long story short, I didn't get the phone. However, while I was in the store the associate told me that he would go to his car and trade in an old iPhone he had so I could get the other phones. I did not do this and was shocked this had happened. The employee returned, apologized for the delay and restated that he would still give me extra data for the inconvenience as well as (2) tablets. I asked him what was the catch, he replied " No catch, if you don't want them, just bring them back" I asked if there were any fees to set up or to purchase, or any hassles returning the items. He stated " Nothing, there is no obligation, only the 25.00 cost of each tablet, but if you don't want them, just return them, get your 50.00 back and you will still be able to keep the extra data". I asked a third time and he reassured me there was no hidden fees, so I accepted the deal, letting him no that I would most likely be back in a few days to return he tablets, he said "no worries". After a few days of the tablets sitting on my counter unopened I decided to return the tablets. I went in to the store, the associate was off, but the store manager was working. he was extremely rude, and condescending. he would not let me return the tablets and explained there was a restock fee. I explained to him that I was told nothing of the sort. when asked for a receipt, I did not have the receipt, was not given the paper he asked for, nor did I sign for anything. After explaining what happened the manager explained that he knows his employees and that wouldn't happen, and told me there was nothing he could do. I asked that the manager and employee call me so we could render the situation, and he agreed. I then called in the next three days leaving messages for the manager to call me and he never bothered returning my call. I reached out to the Facebook social media team where I explained my situation and was finally helped after about 4 attempts. mind you I had been calling into Verizon Wireless this entire time as well trying to render the situation. The Facebook social media team leader told me that they made contact with the store and the manager would be calling me. The manager never bothered calling me, so I decided to visit the store, despite it being out of my way and an inconvenience. When I walked in, I asked for the manager, they said he was in a very important meeting since 8:00am and he probably wouldn’t be out until 5 or 6:00pm. The assistant manager asked if he could help. I explained my issue and the A.M. said he would have the manger call me as soon as possible. This never happened. I was in contact with the social media team again and explained what had happened, and she couldn’t understand why the manager refuses to simply return a phone call, or talk to me. She sent another message, asking to please call me. Again, nothing. I was continually logging complaints as well through the telephone, but nothing was being done. I was finally able to track down the district manager, who said she would look into the situation and call me back within 48 hours. She never bothered returning a phone call after outr initial conversation, or getting in contact with me. Instead, she had the assistant manager call me back, who proceeded to argue with me about my account and ask what I was thinking when I initially signed up if I felt strange about the associate. I told him, lets focus on the situation at hand. He was argumentative the rest of the conversation. I asked why the DM did not call me back after she said she would, he fumbled his words for a moment and asked if he would like my help, in a very nice rude manner. I told him that I want to close my account because no one cares to handle business, instead they would rather just bounce me around form place to place and let my account go, what do they care I’m allegedly locked in a contract. He mentioned that I should have paid attention to the contract, because if it was him, he reads everything thoroughly before he signs it. I told him to have the DM call me back, he said he would after he had a chance to talk to his employee. I never heard anything back. I continued to call and complain, ask for my account to be escalated to corporate, have my lines put on hold until this is worked out, tried to call fraud protection, and contact Verizon in every manner possible. Furthermore, I have logged fifty-seven complaints with Verizon, and not a single employee has reached out to help me, except the Facebook team, in which that too had no resolution. I cannot afford to have my credit ruined due to Verizon lacking in customer service or failing to help me as they should. I’m not sure what else to do, but I am reaching out to you for assistance. I really need your help.
Kindly,
Scott Miller
