Roman
San Antonio,#2UPDATE Employee
Wed, May 05, 2004
I know just how you feel. I have had my identity stolen and used on an a credit card account and it is a horrible feeling. It also feels like you get lost in the shuffle. It's hard to keep calling and following up because we each have a life that is usually filled with work or family. Anyway, here are some questions for you. I am sure that you contacted the fraud department at 1-888-483-7200. When was that? Who did you speak to? What did they say exactly? When was the last time you called? Have you tried sending an e-mail or letter? I don't know why but I have found that this often works best when dealing with customer service issues. Go onto www.verionwireless.com and click on the contact us link. There is a place to send an email. There is a customer service address to send a letter also on that page. If this does not work or if you are not satisfied with the response, post an update on this site and I will give you the address to the corporate headquarters for you to write to. If the contract had a different license # on it you should be able to straighten out the matter by faxing in your driver's license and social security card. Keep me posted.