- Report: #1100994
Complaint Review: Verizon Wireless - Dearborn Heights Nationwide
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Verizon Wireless
Dearborn Heights, Nationwide, USA
Web:
www.verizonwireless.com
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Verizon Wireless Broadband / Internet Data Overcharges! Internet / Nationwide Nationwide
Verizon Wireless is ripping people off in their Broadband / Internet Data overcharges! They are currently charging data at odd times of the day when you are either sleeping ( 3 to 4 am) or at work between 7:30-4:30pm. There customer service is absolutely the worse! They will keep you on hold for hours on end, expecting for you to hang up!
I called several times to get an explanation on the overcharges and was told that I am wrong and they cannot do anything about it. In 2 days, i was charged 10GB worth of Data during the time I was at work. They claimed that I was secretly using the device and/ or left it on downloading different types of programs, which is absurb! The best they could do was provide a $10 credit to my next bill. When i complained and told I wanted to cancelled, they put me on hold for 2 hours and would not let me cancel the account! For the past 5 months I have been paying over $250 in charges that Verizon did not want to take a look at.
Everyone should be aware! They do this every 4-5 months and pretend its you who is using the data, when in fact the system is duplicating charges and billing you for it.
1 Updates & Rebuttals
satin6666
get out
#2Consumer Comment
Tue, June 17, 2014
If you are having this many issues with Virzon file with the AG, BBB, or file a dispute with your bank on the charges. If this does not work find another carrier.
